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Job description
Inbound Customer Service Representative
Tucson, AZ | Full-Time | $17.50/hour | Paid Training
Pay includes $17.00 base and $0.50 on-site differential + monthly bonus
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
Help customers solve problems that need a human touch.
We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions .
What You’ll Do
Listen, ask questions, and uncover what customers really need
Research and resolve account, billing, service, device, and technical concerns
Troubleshoot issues requiring additional support
Recommend and sell products, services, upgrades, or additional lines based on customer needs
Confidently handle frustrated or challenging customers
Help retain customers by finding solutions that address their concerns
Navigate multiple systems and resources to resolve customer concerns
Work toward established customer experience and performance goals
You’ll Be a Great Fit If You:
Enjoy helping people and solving problems
Communicate confidently and professionally
Think critically and ask good questions
Are comfortable recommending and selling products and services
Are motivated by goals and results
Can remain professional during challenging conversations
Are comfortable with technology and learning new systems including Ai assisted tools
Are dependable and open to coaching and feedback
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
What We Offer
$17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
Full-time, 40-hour work week
Paid training
Medical, dental, and vision insurance
Paid time off
Career growth and advancement opportunities
How can you join the Afnimazing team?
You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!
What are the qualifications to be a Customer Service Representative at Afni?
Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
Worksite address
tucson, AZ, 85756, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.