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Job description
The Information Technology Architect 1 serves as the Unified Communications Lead for the New York Attorney General's Office, overseeing the Unified Collaboration as a Service (UCaaS) and Contact Center as a Service (CCaaS) team. The role involves developing, deploying, and maintaining modern communication platforms integrated with Microsoft 365, managing a team of UCaaS professionals, standardizing communication systems across the agency, and ensuring security and reliability of all communications infrastructure.
Key qualifications:
Six years of information technology experience, four of which must be in UCaaS platforms
3+ years' experience supporting UCaaS platforms (Zoom, RingCentral, 8x8, etc.)
2+ years' experience supporting CCaaS platforms (NICE, Genesys, RingCentral, etc.)
1+ years' experience with Office 365 tenant architecture, administration and support
Understanding of network fundamentals (TCP/IP, QoS, SIP, etc.)
Knowledge of cloud networking and security principles
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.