About this opportunity
Uhlmann USA lists this Information Technology Support Administrator opportunity in township of montville, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description Uhlmann is a leading global systems supplier specializing in packaging solutions for pharmaceutical products. The company offers a broad portfolio that includes blister machines, cartoners, end-of-line packaging equipment, and complete packaging lines for tablets in bottles. Uhlmann designs and assembles customized lines in close cooperation with pharmaceutical manufacturers worldwide, emphasizing reliability, high productivity, and long-term system availability. A comprehensive range of lifecycle services supports smooth operation and helps customers improve pharmaceutical production quickly and efficiently on a global scale.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Role Description We are looking for a motivated and service-oriented IT professional to strengthen our IT presence in the Americas region. In this role, you will provide 1st Level IT support for users in the USA, Mexico, and Brazil while also coordinating and managing local and regional IT initiatives and projects.
This person will be the first point of contact for all IT-related issues for the region, support the implementation of global IT standards, and serve as the connection between regional business teams and the global IT organization. This includes directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. As part of an international IT team and company, you will participate in group-wide IT planning and implementation of projects.
Qualifications
Provide first-level IT support for end users across the United States, Mexico, and Brazil, resolving hardware, software, Microsoft 365, network, and business application issues.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, meeting room technology, and other end-user equipment.
Administer user accounts, email access, system permissions, and support employee onboarding, offboarding, and access management.
Monitor, maintain, and troubleshoot local and regional network infrastructure, servers, connectivity, and related hardware to ensure reliable operations.
Perform system backups and support data protection, disaster recovery, failover, capacity planning, storage management, and overall system performance.
Provide basic administration and end-user support for SAP Portal, SAP SRM, and other enterprise business applications.
Coordinate incidents, service requests, and problem resolution with global IT teams, headquarters, vendors, and external service providers.
Serve as the primary IT liaison for North and Latin American business locations, ensuring effective communication and alignment between local operations and the global IT organization.
Coordinate regional IT infrastructure, cloud, workplace technology, and business application projects, including planning, scheduling, testing, deployment, and go-live activities.
Track project milestones, risks, issues, action items, and stakeholder communications to ensure successful project execution.
Collaborate with business departments to gather requirements, recommend technology solutions, and support IT transformation and standardization initiatives.
Manage IT hardware, software, licensing, procurement, inventory, asset lifecycle, and vendor relationships while ensuring compliance with company standards.
Maintain accurate documentation of IT assets, configurations, operational procedures, technical solutions, and knowledge base articles within the IT Service Management system.
Ensure compliance with corporate IT security, governance, technology standards, and regulatory requirements while supporting continuous process improvement. xzgxqkn
Provide end-user training, technical guidance, and budget planning support while maintaining current technical knowledge through ongoing professional development.
Perform other duties as assigned
Knowledge, Skills, & Abilities
5+ years working experience in enterprise IT-infrastructure environments (100+ clients/users) performing client, network and server systems engineering (hardware and software)
Knowledge required in:
Microsoft Windows Server
Active Directory
Office 365
In-Tune
Microsoft Exchange Online
VMware
Veeam Backup
Citrix
TrendMicro
Azure
Endpoint Management
Experience with supporting manufacturing infrastructure (ie. SolidWorks, Vericut, etc.)
Good communication skills are essential
Ability to work under minimal supervision
Ability to maintain effective working relationships with co-workers and management
Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position
Nonessential Knowledge, Skills & Abilities
Knowledge of the German language
Physical Demands/Requirements
Constantly working with a computer/laptop which could cause strain of the eyes
Constantly working with a keyboard which could cause a strain on the wrists and fingers
Ability to regularly use hands to handle, feel or operate objects, tools and office equipment and to reach with hands and arms
Occasionally must lift, move and carry up to 25 pounds
Occasionally works near moving equipment and electrical current
Ability to sit for prolonged period of time
Frequently required to stand, walk, talk, hear, sit, climb, balance, kneel, crouch, crawl, smell
Ability to think, speak, hear and process information
Education, Experience, & Special Requirements
Education :
Bachelor’s Degree in Computer Science or comparable major
Licensing and/or Certifications: ITIL Foundation Certification, MTA, MCSA, CCNA is a plus
Experience : Requires a minimum of 5 years of experience in IT infrastructure support
Special Requirements: N/A
Success Factors
Customers and service oriented
Strong attention to detail and organization
Ability to manage multiple priorities across different countries
Positive attitude
Commitment to standardization, documentation and continuous improvement
Worksite address
township of montville, NJ, 07045, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.