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Job description
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Our client, an Ivy-League University, is urgently looking to add an IT Support Specialist to their team on a contract basis. This is a 3-month contract on W2, potential to extend.
100% onsite in Boston, MA. Hours are M-F 9-5. Local Candidates Only!
Responsibilities:
This role provides primary tier one telephone and remote support for user technologies.
Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
May serve as backup for walk in or field support.
May help with light repairs or providing support for internal IT related services.
Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
Provide primary support to resolve issues relating to computer and printer repair.
Ensures documentation is accurate and updated regularly.
May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
Track all client interactions and document work process.
Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.
Requirements:
2-5 years demonstrated successful IT help desk support
Strong interpersonal and communication skills
Experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information Technology
Industries
Staffing and Recruiting
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Inferred from the description for this job
Medical insurance
Vision insurance
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.