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Job description
Intake Care Coordinator – Substance Use Disorder TreatmentIndiana Treatment Centers – Columbus is seeking a compassionate, organized, and highly dependable Intake Care Coordinator to help create a welcoming, coordinated, and clinically sound experience for individuals entering treatment.The first hours of treatment matter. For many patients, admission happens during one of the most vulnerable and overwhelming moments of their lives. The Intake Care Coordinator helps make that transition feel organized, respectful, and supportive while ensuring all required clinical, medical, and admission processes are completed accurately.This role works closely with our clinical, medical, nursing, recovery support, utilization review, and admissions teams to help each patient successfully transition into treatment and begin their recovery journey with a clear plan of care.At Indiana Treatment Centers, we provide compassionate, evidence-based treatment for individuals experiencing substance use disorders and related behavioral health needs.Our multidisciplinary teams work together to provide individualized, person-centered care focused on helping patients achieve stability, build recovery skills, and successfully transition to the next stage of their recovery.What You'll DoIntake & AdmissionAs the Intake Care Coordinator, you will help guide patients through the admission process and ensure a smooth transition into treatment.Responsibilities include:Welcome new patients and help create a supportive, trauma-informed admission experienceConduct initial screenings and complete biopsychosocial assessments within the scope of applicable education, credentialing, and licensureGather information related to substance use history, behavioral health needs, psychosocial needs, and readiness for changeComplete new-patient orientation and review:Program expectationsPatient rights and responsibilitiesFacility guidelinesTreatment expectationsApplicable ASAM-informed level-of-care processesEnsure all intake documents, consents, assessments, and required electronic health record entries are completed accurately and within required timeframesCollaborate with nursing, medical providers, therapists, recovery support staff, and other team members during the admission processCoordinate with the medical team regarding initial physician orders, laboratory work, screenings, and evaluationsHelp identify immediate patient needs or barriers requiring clinical, medical, or operational follow-upSupport development of preliminary treatment goals and facilitate a smooth handoff to the ongoing treatment teamCare CoordinationThe Intake Care Coordinator also serves as an important communication link between the patient and multidisciplinary treatment team.You will:Act as a communication hub among patients, clinical staff, medical providers, nursing, recovery support, utilization review, referral sources, and community providersCommunicate patient needs and barriers proactively to appropriate team membersSupport patients in developing meaningful, measurable treatment goalsConnect patients with appropriate internal programming and external resourcesMaintain timely and accurate documentation of care coordination activities and follow-upParticipate in interdisciplinary treatment team meetings and clinical reviewsAssist with treatment plan reviews and required authorizations as assignedSupport continuity of care throughout the patient's treatment experienceDischarge & Transition SupportAlthough this position is primarily focused on intake, care coordination begins at admission.Depending on facility needs, responsibilities may include:Helping identify discharge and aftercare needs beginning at admissionCoordinating referrals to outpatient treatment, medication-assisted treatment providers, sober living, housing resources, peer recovery services, and other community supportsSupporting warm handoffs to receiving providersAssisting with follow-up appointments and continuity-of-care planningEnsuring transition-related documentation is completed within required timelinesCrisis & Behavioral SupportYou will also help support a safe treatment environment by:Recognizing signs of emotional or behavioral crisis, withdrawal risk, escalating behavior, or other safety concernsFollowing established de-escalation and crisis-response proceduresCommunicating concerns immediately to the appropriate clinical or medical team memberSupporting individualized behavioral and safety planning as assignedDocumenting crisis interventions and coordination accuratelyCompliance & QualityThe Intake Care Coordinator is expected to:Maintain patient confidentiality in accordance with HIPAA and 42 CFR Part 2Follow applicable state, payer, agency, and accreditation requirementsMaintain professional boundaries and ethical standardsComplete documentation accurately and within established timelinesParticipate in chart audits, quality improvement activities, and corrective action initiatives as assignedFollow infection prevention, safety, and emergency-management proceduresPerform other duties as assignedWho You AreYou are someone who can make a complicated process feel manageable.You understand that individuals entering substance use treatment may be anxious, overwhelmed, ambivalent, medically uncomfortable, or unsure of what comes next. You can provide structure and reassurance while still maintaining professional boundaries and completing the operational and clinical requirements of admission.You are organized, compassionate, detail-oriented, and able to communicate effectively with patients, families, referral sources, and interdisciplinary team members.Required QualificationsCandidates must meet the following education and experience requirements:Bachelor's degree in Social Work, Psychology, Human Services, or a related field; OR a minimum of two (2) years of experience in a substance use disorder or behavioral health setting in lieu of a degreeMinimum of two (2) years of experience working in a behavioral health or substance use treatment environmentStrong understanding of behavioral health, substance use disorders, and trauma-informed care principlesStrong written and verbal communication skillsAbility to complete accurate and timely clinical documentationAbility to manage multiple priorities while maintaining professionalism and empathyAbility to collaborate effectively within an interdisciplinary teamAbility to maintain confidentiality in accordance with HIPAA and 42 CFR Part 2Current CPR and First Aid certification or ability to obtain within 30 days of hirePreferred QualificationsPreferred candidates may have:Experience with intake coordination, admissions, case management, care coordination, or discharge planningKnowledge of ASAM CriteriaKnowledge of clinical documentation standards such as SOAP, DAP, or BIRPFamiliarity with utilization review and payer authorization processesBehavioral health certification or licensure, such as LSW, LAC, or another applicable credentialWork ConditionsThis position is facility-based in a behavioral health and substance use treatment environment.The role includes:Frequent interaction with individuals experiencing emotional or behavioral distressFrequent sitting, standing, walking, and computer useRegular in-person, telephone, and electronic communicationOccasional lifting of up to 25 poundsPotential exposure to contagious or infectious conditionsRequired adherence to infection prevention and workplace safety proceduresReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.Equal Employment OpportunityIndiana Treatment Centers is an Equal Opportunity Employer and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.We are committed to creating an inclusive environment for our team members and the patients we serve.
Worksite address
columbus, IN, 47203, US
Who can apply
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