About this opportunity
CBRE Group, Inc. lists this Lab Strategy & Technical Services Solutions Director opportunity in mountain view, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
The Director of Technology Support Services (TSS) & Lab Strategy is a high-impact operational leader who sits at the intersection of Enterprise IT, Facilities Management, and Laboratory Operations. You will lead end-user technology support across office and specialized lab environments, while establishing the strategic roadmap for lab endpoint security, instrument networking, and digital lab automation.
What you\'ll do:
Lab Infrastructure & Digital Strategy
Lab Tech Roadmap: Partner with scientific, engineering, and facilities leads to evaluate and integrate LIMS, IoT telemetry, lab automation, and specialized lab endpoints into enterprise environments.
Instrument Security & Compliance: Design security frameworks for air-gapped systems, legacy instrument controllers, and operational technology (OT) while maintaining research agility and regulatory compliance (GLP/GMP, ISO 27001, NIST).
Cross-Functional Alignment: Align IT, Facilities (IFM), and EH&S to guarantee continuous uptime, power, and high-speed network access for critical lab spaces.
TSS & Service Delivery Management
End-to-End Support: Oversee Tier 1–3 desktop support, field services, and service desk operations across general office and specialized lab environments.
ITSM Excellence: Drive ITIL-aligned operations, tracking metrics (MTTR, CSAT, First Contact Resolution) to continuously elevate service quality.
Leadership & Financial Management
Team Leadership: Lead, coach, and retain a high-performing team of TSS, Lab, and Program Manager professionals. Hire TSS and Lab professionals, specialists, and support technicians.
Fiscal Oversight: Manage Opex/Capex budgets, hardware lifecycles, and vendor contracts to ensure high ROI on tech investments.
What you\'ll need:
Experience: 8+ years in progressive IT leadership, including 3+ years specifically managing specialized lab/R&D IT environments alongside standard Enterprise IT support.
Domain Expertise: Demonstrated success integrating scientific instruments, OT devices, and telemetry with enterprise networks and cloud infrastructure.
Technical Toolkit: Deep familiarity with ITSM platforms (ServiceNow, Jira), endpoint management (Jamf, Intune, MECM), and security frameworks for OT/lab systems.
Cross-Functional Leadership: Proven ability to manage vendors, balance complex Opex/Capex budgets, and navigate relationships between internal IT, Facilities/IFM, and lab researchers.
Stakeholder & Change Management: Proven ability to navigate complex organizational dynamics, communicate high-stakes operational changes clearly to non-technical partners, and resolve cross-departmental friction.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Education & Certifications: B.S. in CS, IT, or Engineering (Master\u2019s/MBA preferred). In lieu of a degree, a combination of experience and education will be considered. ITIL v4, PMP, or CISSP certifications are a strong plus.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
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Worksite address
mountain view, CA, 94039, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.