About this opportunity
eHub Global Inc lists this Lead Executive IT Support Engineer– Level 3/4 VIP Support opportunity in santa clara, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Lead Executive IT Support Engineer – Level 3/4 VIP Support
Join a high-impact team dedicated to supporting our most senior C-Suite executives and their Executive Admins. We're seeking a seasoned IT professional with deep technical expertise and polished interpersonal skills, who can thrive in a fast-paced, high-touch environment. You will play a critical role in delivering seamless, proactive, and confidential technology support for our most visible stakeholders.
Key Responsibilities
Deliver white-glove, end-to-end technical support to C-level executives and their support staff, ensuring exceptional experiences across Windows, macOS, mobile platforms (iOS/Android), and enterprise applications
Serve as the primary escalation point and technical lead for complex IT issues involving Google Workspace (Gmail, Calendar, Drive, Docs, etc.), Microsoft Outlook/Exchange, and device management
Provide advanced support and configuration for email, calendar, and contact synchronization across platforms (Google Workspace, Outlook)
Manage and troubleshoot executive calendar conflicts, scheduling issues, delegation access, and integration with conferencing tools (Google Meet, Zoom, Teams)
Administer and support Gmail and Outlook rules, mail routing, security settings, and multi-device sync for executive environments
Proactively monitor, maintain, and optimize macOS and Windows-based hardware and software configurations to ensure performance and reliability
Coordinate secure remote access, VPN, MDM tools, and endpoint protection solutions
Develop and maintain runbooks and documentation tailored to VIP support workflows
Work discreetly and effectively with Executive Admins to anticipate needs and preempt technical disruptions
Collaborate with cross-functional IT teams and vendors to escalate and resolve persistent or systemic issues
Contribute to continuous improvement of executive IT support processes, including onboarding/offboarding, lifecycle management, and emerging tech evaluations
What You Bring
8+ years of experience in executive IT support, enterprise helpdesk, or Level 4 technical roles
Deep expertise in Google Workspace administration, including Gmail, Calendar, Drive, and security settings
Strong proficiency in Microsoft Outlook/Exchange and integration with Google services
Proven experience supporting and troubleshooting across macOS, Windows 10/11, and mobile platforms (iOS/Android)
Familiarity with device management tools such as JAMF, Intune, Kandji, or similar
Experience with remote support tools, secure communication platforms, and conferencing systems (Zoom, Google Meet, Microsoft Teams)
Impeccable communication, discretion, and a calm demeanor under pressure
A proactive, detail-oriented approach with a customer-first mindset and strong problem-solving skills
Type: Full-Time
Location: Santa Clara, CA; Milpitas, CA; Hayward, CA; San Jose, CA; San Mateo, CA; Pleasanton, CA; San Francisco Bay Area
Industry: IT Services and IT Consulting
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Worksite address
santa clara, CA, 95053, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.