About this opportunity
Hanosys lists this Logistics Customer Service Coordinator opportunity in south barrington, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Schedule: Monday-Friday | 12:00 PM – 8:00 PM
Work Location: On-site (In-Office Position)
Benefits: Medical, Dental, Vision, PTO
Our Customer Service (Track & Trace) team serves as the communication hub between customers, carriers, and our operations team. As a Customer Service Representative (Track & Trace), you’ll monitor shipments from pickup through delivery, provide proactive updates, communicate with carriers and drivers, and help resolve issues along the way.
If you're organized, dependable, comfortable multitasking, and enjoy helping people, this could be a great opportunity to build a career in logistics.
Please Note: This is a full-time, in-office position located in South Barrington, Illinois . Remote and hybrid work are not available. This position follows a consistent Monday-Friday schedule from 12:00 AM to 8:00 PM, providing predictable hours with no weekends required.
What You'll Do
Monitor shipments from pickup through final delivery
Proactively communicate shipment updates to customers
Contact carriers and drivers to obtain accurate shipment updates and identify potential delays
Respond professionally to customer phone calls and emails
Document shipment activity and customer communications within company systems
Identify delays or service issues and coordinate timely resolutions
Collaborate with Operations, Logistics Account Managers, and other internal departments to ensure successful deliveries
Prioritize multiple active shipments while maintaining accuracy and attention to detail
Build positive relationships with customers, carriers, and internal teams
Assist with additional operational and administrative duties as needed
What We're Looking For
Friendly, professional, and customer-focused
Organized with excellent time management skills
Able to multitask in a fast-paced environment
A strong communicator, both verbally and in writing
Detail-oriented and accurate
Dependable with a positive attitude
Comfortable using computers, learning new software, and working with multiple systems throughout the day
A team player who enjoys helping others
Preferred Qualifications
Previous customer service experience
Transportation, logistics, dispatch, or freight brokerage experience is helpful—but not required
Experience with Microsoft Outlook, Excel, or transportation management software is a plus
High school diploma or equivalent
No prior logistics experience? No problem. Many of our successful team members started without industry experience. If you're organized, dependable, enjoy helping people, and are eager to learn, we'll provide the training and support you need to build a successful career in transportation.
Compensation & Benefits
$40,000-$45,000 annual salary
Medical, dental & vision insurance
Paid Time Off
SIMPLE IRA retirement plan
Opportunities for career growth and advancement
Why You'll Love Working Here
Predictable Monday-Friday schedule
Supportive leadership
Casual office environment
Paid training
Employee appreciation events
Promote-from-within culture
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.