About this opportunity
Duty Free Americas lists this Macallan Boutique Manager opportunity in torrance, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
As the Macallan Boutique Manager, you will be the primary conduit between DFA and the Macallan Brand in a harmonious manner that respects the retailer's standards whilst ensuring the brand expectations are incorporated with daily operations to achieve a more efficient, productive, and profitable store. You will be responsible for maintaining Boutique service levels and smooth operations, including daily store and team presentation spot checks, inventory management and ensuring selling guidelines are followed. You will support the recruitment and hiring of talent for the new Boutique.
As primary point of contact for the brand in the Boutique, the boutique manager is a retail ambassador of The Macallan and embodies the DNA and values of the brand
Leading by example in demonstrating the role model behavior that is representative of the brand in striving to deliver the promised brand experience to each and every customer
Develop team in brand knowledge and luxury selling skills, following formal trainings in support of education managers for DFA and Macallan
Proposing and implementing incentives and recognition programs to improve sales performance and increase team morale
Critical knowledge & skills, including software applications, languages, etc.
Technical skills: Knowledge in MS Office
Professional knowledge of stock control management
Knowledge of wine & spirits industry, including competitor awareness, trends, etc.
Proficiency in English; ability to speak a second language is an added advantage
Must have the ability to cultivate luxury clientele, with a strong preference for candidates who can maintain an established network of VIPs
Attributes:
Genuine passion and strong enthusiasm to learn with a passion for Macallan products and services
Must demonstrate polished, professional conduct and presentation consistent with a luxury environment
Responsible, self-motivated and ability to handle multiple/diverse tasks; Possess a professional attitude with a mind-set of curiosity and empathy
Adaptable and a fast learner with a customer centric mentality and initiative
What you’ll be doing?
Responsible for overseeing Prestige Selling / DTC processes in line with brand guidelines.
Monitor Inventory and report to Operator Managers and Replenishment Teams as required
Monitor the Store Presentation. Report maintenance issues or housekeeping supplies needed.
Monitor the Storage Areas and maintain according to expected standards.
Update Visual Merchandising as requested by the brand. Ensure Shelf Pricing is correct.
Support the team with understanding the Product Sell Out Limits and Selling Guidelines. Monitor that these rules are adhered to by all retail staff within the boutique.
Training Coordination / Market Visit Support
General Store Visual Merchandising / Customer Management
Maintain store standards that always reflect and adhere to the visual merchandising guidelines
Possess an eye for detail, handle stock taking, replenishing and updating sales display areas
Enhance customer service standards in store to ensure world class service is delivered; go beyond and offer premium services to customers in recommending the right product selections
Sales/ Business Monitoring
Ensure customers feel comfortable in the Boutique while educating them about the brand with bespoke tastings
Perform as a team player and participate in all activities contributing to the overall objectives of the storeHandle POS and cashiering activities; Process sales transaction in a confident and professional manner
Drive and achieve individual and team objectives and be accountable for retail sales results; Consistently achieve or exceed monthly and seasonal individual and store sales targets
Collect customers' CRM details to build and maintain the customers' profiles, ensuring personal follow-up with the customer
Any other ad-hoc duties as assigned
Ideal Candidate
Bachelor's Degree in Management, Business or equivalent
3-4+ years of management experience within luxury, premium spirits, or high-end boutique retail.
Proven track record of developing teams, driving clienteling strategies and meeting measurable sales targets.
Effective at managing competing demands in a fast-paced retail environment, with the flexibility to work evenings, weekends, and holidays as required.
Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
Demonstrates ability to work independently, prioritize responsibilities, and able to make sound decisions with minimal supervision.
Good problem-solving skills.
401k Plan Contributions
Paid Time Off
Paid Holidays
Bonus Eligible
Parking Reimbursement
Employee Discounts
The salary range for this position is $75,000-$110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.
DFA is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age (40 and over), national origin or ancestry, physical or mental disability, genetic information, military and veteran status, marital status, or any other characteristic protected by federal, state, or local laws.
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Worksite address
torrance, CA, 90504, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.