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Job description
Manager - Local Operations
Uniti Group Inc.
Uniti is a premier insurgent fiber provider dedicated to enabling mission‑critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber‑based communications services to connect and empower people and businesses.
About the Role
Uniti's Manager of Local Operations leads and manages Network Technicians in Field Operations, encourages teamwork and productivity, and manages functions involving installation and repair of all network‑related equipment and locations. The manager utilizes all aspects of workforce management, monitors adherence of safety practices, monitors and controls expenses, and monitors vehicles. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/her team of experts create meaningful connections with customers that create long‑term relationships.
What You’ll Do
Manage Network Technicians; Inspect and review work done by each technician on a regular basis for quality of work; ensure technicians are following the correct procedures; initiate disciplinary actions as required; maintain personnel records in preparation for annual reviews. Responsible for the entire network (switch, colo, transport) in assigned/designated area. Chicago/Northern Indiana/Grand Rapids/Detroit
Manage functions involving installation and repair and maintenance of primarily network and some business work: monitor progress of network jobs and inspect after completion; work closely with other groups, OSP/ENG/NOC’s to ensure network stability and projects, and schedule and coordinate jobs cut‑over; handle after‑hours problems and calls for their supervisory area; cover for other supervisory areas as needed.
Utilize all aspects of workforce management: monitor tasks and work with planner to make needed adjustments; prepare monthly work schedule; monitor employee status all during the day; monitor employee performance reports; input work requests.
Monitor adherence of safety practices: provide and record safety training and hazard communications and ensure everyone follows safety rules and procedures on a daily basis; maintain OSHA records; investigate and complete accident reports.
Monitor and control expenses: monitor controllable expenses; control inventory levels in the office and on the technician's vehicles.
Monitor building, grounds, and vehicles: inspect and maintain all building, grounds, and vehicles.
Provide budget inputs: prepare budget inputs for needed tools and test sets.
Other duties as assigned.
Do You Have?
Working knowledge of Outside Plant, Inside Plant, and Fiber Optic Transport Networks is a must.
Positive attitude and the ability to motivate employees in the areas increased revenue, and productivity.
Complex problem‑solving skills, strong written and verbal communication skills.
Ability to manage people (HR knowledge) and work effectively with other Uniti teams, support groups, and customers.
Customer service mentality.
Knowledge of telephone operations.
PC skills.
Candid, vocal, and honest communication skills.
Ability to shift gears at a rapid pace.
Ability to adapt to changing technology.
Relationship building mentality.
Previous experience as a technician.
Minimum Requirements
College degree and 5–7 years professional level experience with 2–3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.
Physical Tasks
Standing Occasionally: 0‑33% | Walking Occasionally: 0‑33% | Sitting Continuously: 67‑100%
Repetitive Hand Action
Medium Dexterity: Continuously: 67‑100% | Fine Manipulating: Frequently: 34‑66% | Operate Foot Control: Frequently: 34‑66%
Audio Visual Needs
Hearing: Continuously: 67‑100% | Near Vision: Continuously: 67‑100% | Far Vision: Occasionally: 0‑33% | Peripheral Vision: Occasionally: 0‑33% | Depth Perception: Occasionally: 0‑33% | Color Discrimination: Continuously: 67‑100%
Equipment Used in Job Performance/Working Environment
Computer
Printer
Fax
Telephone
Basic Office Supplies
Copier
Vehicle
Exposures to
Cold: Occasionally: 0‑33% | Heat: Occasionally: 0‑33% | Dampness: Occasionally: 0‑33% | Heights: Occasionally: 0‑33% | Vibration: Occasionally: 0‑33% | Skin Irritants: Occasionally: 0‑33% | Lung Irritants: Dust: Occasionally: 0‑33% | Fumes/Gases: Occasionally: 0‑33%
Types of Driver’s License Required
Driver’s License
Our Benefits
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Uniti is an equal‑opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non‑U.S. Citizens
Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non‑U.S. citizen personnel. Offers of employment extended to non‑U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non‑U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants
Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre‑employment screenings, including but not limited to drug‑screen, motor vehicle records check, or other pre‑employment screening. All such screenings will be conducted by an external third‑party with the candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre‑employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.