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Job description
What You’ll Be Doing
The IT Quality Assurance & Engineering Manager is responsible for establishing and leading the quality engineering strategy, testing practices, automation frameworks, and quality governance processes across the IT organization. This role leads a team of quality assurance analysts, test automation engineers, and quality engineering professionals responsible for ensuring the reliability, performance, security, and business readiness of technology solutions delivered throughout the enterprise.
What You’ll Be Doing
The IT Quality Assurance & Engineering Manager is responsible for establishing and leading the quality engineering strategy, testing practices, automation frameworks, and quality governance processes across the IT organization. This role leads a team of quality assurance analysts, test automation engineers, and quality engineering professionals responsible for ensuring the reliability, performance, security, and business readiness of technology solutions delivered throughout the enterprise. The manager serves as the organization’s quality leader, developing testing standards, quality metrics, automation strategies, and best practices that enable consistent, scalable, and efficient software delivery. This position partners closely with Development Managers, Product Owners, Enterprise Architecture, Infrastructure, Cybersecurity, and business stakeholders to embed quality throughout the software development lifecycle.
Primary Job Responsibilities
Quality Engineering Leadership
Establish and maintain the enterprise Quality Engineering strategy, vision, and roadmap.
Lead, mentor, and develop a team of quality assurance analysts and test engineers.
Build a culture of quality, continuous improvement, accountability, and operational excellence.
Define quality objectives and key performance indicators (KPIs) across IT delivery teams.
Drive adoption of modern testing methodologies, automation practices, and quality engineering principles.
Quality Framework & Governance
Develop and maintain enterprise testing frameworks, methodologies, standards, and best practices.
Establish testing policies and quality gates for projects, enhancements, and production releases.
Define entry, exit, and acceptance criteria across the software development lifecycle.
Ensure all technology teams follow established quality assurance and testing standards.
Lead quality governance reviews for strategic projects and major technology initiatives.
Develop and maintain templates, procedures, and quality documentation standards.
Test Strategy & Execution
Oversee planning and execution of:
Functional testing
Integration testing
Regression testing
User acceptance testing
Performance testing
Security testing
Accessibility testing
Release validation testing
Ensure appropriate test coverage and traceability from business requirements through solution delivery.
Monitor and improve defect prevention, detection, and remediation practices.
Test Automation & Engineering
Establish enterprise automation strategies and testing frameworks.
Drive adoption of automated testing across applications, APIs, integrations, and digital platforms.
Develop standards for test automation tools, frameworks, and reporting.
Partner with development teams to integrate automated testing into CI/CD pipelines.
Increase automation coverage while improving release quality and speed.
DevOps & Continuous Improvement
Collaborate with DevOps teams to embed quality controls into deployment pipelines.
Define and track quality metrics including:
Defect leakage
Test coverage
Automation coverage
Production incidents
Release quality
Mean time to resolution
Analyze trends and recommend process improvements.
Lead post-implementation reviews and root cause analysis activities.
Vendor & Tool Management
Evaluate and manage quality engineering tools and platforms.
Lead vendor selection and implementation efforts related to testing and quality management.
Manage relationships with third-party testing partners and consulting organizations.
Ensure tools support enterprise quality objectives and technology strategies.
Risk, Compliance & Audit Support
Ensure testing activities support regulatory, compliance, and audit requirements.
Partner with Cybersecurity and Risk Management teams to validate appropriate controls.
Support internal and external audits by providing testing documentation and evidence.
Develop testing approaches for business continuity and disaster recovery validation.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
7+ years of quality assurance, software testing, or quality engineering experience.
3+ years of leadership experience managing QA, testing, or engineering teams.
Experience establishing enterprise testing standards and governance processes.
Strong understanding of Agile, DevOps, and modern software delivery practices.
Experience implementing and scaling test automation frameworks.
Excellent communication, stakeholder management, and leadership skills.
Experience within the Property & Casualty insurance industry preferred.
Experience supporting policy administration, claims, billing, digital, or customer-facing insurance platforms preferred.
Experience with Guidewire PolicyCenter, BillingCenter, or ClaimCenter testing practices preferred.
Experience supporting cloud-based technology platforms and digital transformations preferred.
Knowledge of regulatory and compliance considerations within the insurance industry preferred.
Relevant certifications are preferred, such as:
ISTQB Certified Tester
Certified Agile Tester
Certified Scrum Master
SAFe Agilist
Certified Quality Engineer (ASQ)
Work Environment
Professional office environment. Regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Regularly required to communicate; sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
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Worksite address
merrill, WI, 54452, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.