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Inside Sales & Customer Service RepresentativePosition Title: Inside Sales & Customer Service RepresentativeLocation: Michigan City, IN 46360 | OnsiteCompensation: $70,000–$90,000 Base Salary + Performance-Based Incentive OpportunityTravel: No Regular TravelIndustry: Industrial Manufacturing | Metals | B2B SalesWhy This Role Stands OutTrue hybrid inside sales and customer service role with a strong emphasis on proactive outbound selling.Opportunity to reactivate dormant customers, follow up on open quotes, expand existing accounts, and develop new business.Competitive $70,000–$90,000 base salary with additional performance-based incentive potential being developed.Industry experience is helpful but not required—the company provides hands-on product training.Join a stable, second-generation family business where ideas are welcomed and your work can directly impact company growth.Opportunity to help shape and strengthen a growing inside-sales function rather than simply inherit an established process.About the CompanyOur client is an established, second-generation family-owned industrial manufacturing company serving customers through specialized metal products and solutions. The organization has built its reputation around quality, responsive customer service, and strong long-term relationships. The company offers a collaborative, close-knit environment where employees work directly across sales, customer service, production, and leadership. As the business continues to grow, it is investing in a more proactive sales approach focused on customer retention, account expansion, and new-business development.Key ResponsibilitiesMake consistent outbound calls to prospects, existing customers, former customers, and inactive accounts to generate new revenue opportunities.Follow up on open quotes, particularly larger opportunities, to move customers toward a purchasing decision.Reactivate dormant accounts and identify opportunities to expand existing customer relationships.Identify new applications, cross-selling opportunities, upselling opportunities, and ways to win business from competitors.Build customer relationships through phone, email, and virtual meetings using a consultative, customer-first sales approach.Track prospecting activity, follow-up, next steps, outcomes, and pipeline opportunities within the CRM.Learn the company's products and capabilities to confidently recommend appropriate solutions.Prepare accurate customer quotes and follow established quoting procedures.Enter and verify customer orders, calculate charges, communicate pricing and anticipated delivery dates, and maintain accurate account information.Respond to inbound customer calls, order questions, shipping concerns, missing-item issues, and complaints.Proactively communicate delays and coordinate shipping, credits, adjustments, and collection activity when necessary.Maintain customer compliance records and complete Certificates of Compliance, Certificates of Origin, and other required documentation.Write clear and accurate order instructions communicating customer requirements to production.Partner with production, customer service, sales, and leadership to resolve issues and support larger sales opportunities.Contribute ideas that improve sales follow-up, customer retention, workflows, and overall team performance.Qualifications (Must-Haves)3+ years of proven outbound B2B sales, inside sales, business development, or closely related experience.Demonstrated sales success through measurable results such as revenue growth, quota achievement, new-account wins, quote conversion, or dormant-account reactivation.Proven experience making outbound calls, initiating sales conversations, overcoming objections, and consistently following up with prospects and customers.Ability to balance proactive selling with customer service, quoting, order entry, and account-support responsibilities.Strong relationship-building and active-listening skills with a consultative sales approach.Excellent attention to detail and strong math, critical-thinking, and problem-solving skills.Clear written and verbal communication with dependable professional follow-through.Comfortable using Microsoft Word and Excel and learning CRM and ERP platforms.Self-motivated, resilient, adaptable, and comfortable working without heavy daily supervision.Ability to work onsite every day in Michigan City, Indiana, with a reliable and sustainable commute.Preferred Qualifications (Nice-to-Haves)Experience within industrial manufacturing, metals, fabrication, distribution, building materials, packaging, equipment, or another quote-driven B2B environment.Experience preparing complex or high-value customer quotes.Ability to read technical drawings, specifications, or detailed product descriptions.Experience with Microsoft Dynamics 365, Microsoft Finance and Operations, or comparable CRM/ERP platforms.Experience working successfully within a small or family-owned business.Experience operating in an evolving sales environment where processes and KPIs are still being developed.College education preferred; however, demonstrated professional experience and sales results are valued more than a specific degree.Compensation & BenefitsBase Salary: $70,000–$90,000, based on experience and demonstrated sales capabilities.On-Target Earnings (OTE) / Bonus Structure: Performance-based incentive program is being developed, providing additional earning potential based on sales performance.Benefits:Health Insurance – Company pays 80% of employee premiumDental Insurance AvailableVision Insurance AvailableLife Insurance AvailablePaid Time OffAdditional Perks:Structured 90-day onboarding planHands-on product and industry trainingNo regular travelStable, close-knit team environmentDirect interaction with company leadershipOpportunity to help shape the company's developing inside-sales functionSignificant ownership over customer relationships and revenue opportunitiesPrimarily phone, email, and virtual customer engagementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin
Worksite address
michigan city, IN, 46360, US
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