About this opportunity
Kaztronix lists this NetOps Specialist Jr. opportunity in norfolk, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
NetOps Specialist Jr
Locations: Pearl Harbor, HI and Norfolk, VA
Position Overview
The NetOps Specialist Jr will support day-to-day network and infrastructure operations within a mission-critical environment. This position is responsible for monitoring network systems, responding to alerts and incidents, troubleshooting infrastructure issues, coordinating repairs, and ensuring incidents are properly documented and communicated through resolution.
The ideal candidate will have hands-on network operations or NOC experience, experience working with ticketing and monitoring systems, and a foundational understanding of enterprise networking.
Key Responsibilities
Monitor network and infrastructure systems and respond appropriately to alerts, alarms, and operational events.
Respond to incidents from initial triage through resolution.
Escalate incidents to higher-level technical teams when appropriate.
Troubleshoot network and infrastructure connectivity issues.
Coordinate and direct remote repair activities to maintain operational availability of services.
Support infrastructure repairs and restoration activities.
Perform and document root cause analysis in accordance with Government procedures.
Provide data center support when required.
Document daily shift activities within designated reporting and ticketing systems.
Maintain detailed incident and troubleshooting records.
Conduct proper shift turnover/pass-down of unresolved incidents and outstanding issues.
Provide incident notifications and status updates to Government representatives.
Work within established operational procedures, escalation processes, and service-level requirements.
Required Certification CompTIA Security+
Preferred Certification Cisco Certified Network Associate (CCNA) (Must obtain within 6 months of starting)
Ideal Candidate Background
Strong candidates will typically have experience with: Network Operations Center (NOC) environments
Network monitoring and alert response
Incident triage and troubleshooting
Layer 1-3 networking fundamentals
TCP/IP
LAN/WAN environments
Routers and switches
Cisco networking equipment
Network outages and service restoration
Ticketing systems such as ServiceNow or Remedy
Network monitoring tools
Incident escalation
Root cause analysis
Data center operations
Shift work and operational handoffs
Supporting Government or DoD networks
Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.
Worksite address
norfolk, VA, 23500, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.