About this opportunity
Socket Fiber lists this Operations Technical Trainer opportunity in columbia township, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!
A Day in the Life
Your day may begin by reviewing training schedules, preparing equipment, and making sure course materials reflect current fiber technology and safety practices. You might lead a classroom workshop, facilitate a virtual session, or guide employees through a hands‑on lab involving fiber optic systems, equipment, and field processes. Throughout the day, you’ll answer technical questions, coach learners, track progress in the Learning Management System, and partner with subject matter experts to keep training practical, accurate, and relevant.
What You'll Do
Key responsibilities include:
Lead instructor‑led workshops, virtual classes, and hands‑on lab sessions for new hires and existing employees
Create training manuals, digital learning modules, job aids, guides, and practical assessments
Use a Learning Management System (LMS) to track learner progress, assessment results, completion records, and feedback
Update courses and resources to reflect telecom advancements, software updates, equipment changes, and applicable safety standards
Answer technical questions and provide individual coaching or performance remediation when needed
Gather learner feedback and review assessment results to improve training content and delivery
Collaborate with technical leaders and subject matter experts to validate training accuracy and align instruction with operational needs
Conduct on‑site inspections to ensure installations are completed according to Socket Fiber’s standards
Maintain regular, reliable attendance
What We're Looking For
To be considered for this role, you'll need the following required qualifications:
Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role
Working knowledge of fiber optic technology, installation practices, equipment, and field operations
Ability to develop and deliver instructor‑led, virtual, and hands‑on technical training
Strong public speaking, active listening, coaching, and facilitation skills
Ability to explain complex technical concepts clearly to different audiences
Experience using an LMS to manage training records and learner progress
What Will Help You Stand Out
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field
Experience developing digital learning content, practical assessments, and technical job aids
Hands‑on experience with fiber optic installation, fiber equipment, or field operations
Experience evaluating training effectiveness and improving content based on results and learner feedback
Ability to partner effectively with technical subject matter experts and operational leaders
Knowledge of fiber safety standards and evolving fiber industry technologies
Desired Attributes
Beyond the qualifications, these attributes are what make someone a great fit for our team:
Technical aptitude and a commitment to continuous learning
Clear, audience‑focused written and verbal communication
Ability to engage learners and create a supportive training environment
Organization and attention to detail
Patience and confidence when coaching employees with different experience levels
Collaborative approach to working with technical teams and subject matter experts
Ability to adapt in a fast‑paced, constantly changing environment
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission‑driven culture focused on bringing high‑speed internet to areas that need it most. We're not just selling a service, we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
Competitive pay + bonus potential or performance-based commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Our Core Values
Respect: Toward all customers, communities, property, and coworkers.
Advocacy: In‑person, online, or by phone, we go beyond support to serve as customer advocates.
Transparency: In our commitments, service experiences, and business relationships.
Progress: Growth is proof of our dedication to improving lives and communities.
Winning: Every conversation is a chance to gain a customer for life.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This employer uses E‑Verify.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.