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Job description
Overnight Veterinary Receptionist (Care Coordinator)PetVet Care Centers' Cascade Veterinary Referral Center is currently seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team!At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:Local autonomy with national supportCareer mobility and development opportunitiesA collaborative, inclusive environment where your wellbeing comes firstYou care for pets. We care for you.Position OverviewJoin our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.At Cascade Veterinary Referral Center in Tigard, Oregon, Specialty and Referral; we believe that individualization meets performance. Our mission is to be a trusted, always-available resource for our community—providing care grounded in empathy, expertise, and collaboration. We are in an exciting stage of growth and are looking for dedicated individuals who want to grow with us. Our team is committed to fostering an environment where every member's skills are nurtured and developed, empowering us to deliver exceptional, compassionate care to every patient and client we serve.Key ResponsibilitiesProvides excellent customer service in-person, over the phone, and during high-stress situations.Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.Handles basic medical emergencies for pets and owners, ensuring safety and well-being.Assists with medication pickups, inquiries, and provides information about services and products.Inputs and manages data in practice management software, including billing and accounts.Assists with retail sales, weighing pets, processing faxes, and maintaining records.Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.Qualifications (Required)Applicants must be 18 years of age or older to be considered for this positionHigh school diploma or GED required, or equivalent combination of education, certification, training, and/or experienceExcellent customer service skills, providing courteous and prompt assistance1 year veterinary customer service experiencePreferred Skills (Nice to Have)1 year plus experience at Specialty/Emergency hospitalSchedule: 6:30PM - 7AM (Overnight). Flexible days of the week and must be able to rotate weekendsWhat We OfferWe care deeply about supporting our team members — professionally and personally. Benefits include:Medical, dental, and vision insurancePaid Parental Leave (birth, adoption, foster)401(k) with discretionary contributionTeam Member Pet DiscountsEmotional wellbeing support — including Calm app access and 24/7 EAPCE stipends and career development resourcesGrant Circle — a relief fund for team members facing personal hardshipLocal hospital culture backed by national resourcesPay Range$18.90—$24 USDPetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/VPetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Worksite address
portland, OR, 97223, US
Who can apply
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