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Job description
Description
Columbia Orthopaedic Group
Fast-paced. Team-driven. No two days the same. If you enjoy problem-solving, patient interaction, and helping people navigate the financial side of healthcare, keep reading.
Why This Role Is Different
This is not a traditional billing role-it is a patient-facing financial support position where communication and empathy matter just as much as accuracy.
You'll be helping patients understand insurance coverage, costs, and account balances in real time, often translating complex financial and insurance information into clear, actionable guidance. You are a key part of ensuring the patient experience is seamless not only clinically, but financially.
About the Role
The Patient Account Representative supports the financial experience of patients by providing cost estimates, explaining insurance benefits, and resolving billing inquiries. This role ensures patients receive accurate, timely, and compassionate financial support while maintaining compliance with revenue cycle and organizational standards.
You will work across billing, insurance, and internal systems to research account issues, communicate financial information, and help resolve discrepancies from estimate through resolution.
What You Will Do
Provide accurate cost estimates for medical services including clinic visits, surgical procedures, imaging, anesthesia, and durable medical equipment based on insurance benefits and clinical documentation
Review and explain Explanation of Benefits (EOBs) to patients, clarifying coverage details and patient financial responsibility
Respond to patient billing inquiries and research account discrepancies in coordination with billing, coding, and insurance teams
Support resolution of outstanding balances and assist with internal collection processes following organizational policy
Document all patient interactions, account updates, and resolutions in EHR and billing systems
Maintain HIPAA compliance and ensure confidentiality of all patient financial information
Deliver professional, empathetic, and timely customer service in all patient interactions
Who Thrives in This Role
You are calm, patient, and empathetic when helping individuals who may be frustrated or overwhelmed
You enjoy digging into details and solving complex billing or insurance-related issues
You communicate clearly and can translate complicated financial information into simple, understandable terms
You are organized and comfortable managing multiple accounts, priorities, and deadlines in a structured environment
Requirements High school diploma or equivalent required
Previous experience in healthcare billing, insurance, revenue cycle, or call center environment preferred
Strong understanding of medical terminology, insurance plans, and patient accounting processes preferred
Proficiency with EHR systems, billing software, and general computer applications required
Worksite address
columbia, MO, 65201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.