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Job description
The Patient Care Technician I focuses on front-office and patient-facing administrative functions such as check-in, registration, insurance verification, and check out. As a key liaison between patients and clinical staff, the Patient Care Tech I ensures a welcoming experience and accurate documentation, contributing to a smooth and efficient clinical workflow. The ideal candidate brings strong customer service, attention to detail, and teamwork in a busy, fast-paced urgent care environment.
Key Responsibilities:
Patient Reception & Check-In:
Greet patients warmly and professionally, creating a positive first impression.
Verify and update patient demographics, insurance, and contact information in the EHR system.
Collect co-pays and outstanding balances per clinic policy and issue receipts.
Distribute and collect required patient forms and consent documents.
Registration & Administrative Duties: Ensure accurate completion and scanning of patient paperwork into the EHR.
Confirm visit types and route patients appropriately within the clinic workflow.
Schedule follow-up appointments and referrals as directed by clinical staff.
Manage provider schedules and coordinate walk-in patients with minimal delays.
Answer incoming phone calls, return messages, and provide basic patient guidance as appropriate.
Check-Out & Patient Coordination: Review visit summaries and ensure patiens leave with appropriate documentation.
Provide patient education handouts as instructed by providers.
Assist with outbound appointment reminders, insurance authorizations, and correspondence.
Team Collaboration & Compliance: Collaborate with providers, nurses, and other team members to ensure seamless patient flow.
Maintain cleanliness and organization of frond-desk areas.
Always upold HIPAA standards and patient confidentiality.
Report issues related to patient experience or system problems promptly to the Team Lead or Business Director.
Qualifications: Previous experience in a front-desk or registration role within a medical office or clinic setting preferred.
Proficient in use of EHR systems, insurance eligibility portals, and patient intake tools.
Strong customer service and interpersonal communication skills.
Ability to manage multiple tasks with accuracy in a fast-paced environment.
Familiarity with HIPAA, OSHA, and front-office compliance practices.
Ability to work in high-traffic, fast-paced clinical settings with frequent interruptions.
Requires professional appearance, demeanor, and discretion when handling sensitive information
Education : High School diploma or GED required
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
Completion of a formal Medical Assisting program or equivalent on-the-job experience preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Worksite address
bowling green, KY, 42103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.