About this opportunity
Illinois Bone & Joint Institute lists this Patient Services Coordinator I opportunity in fox river grove, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Patient Services Coordinator I – Illinois Bone & Joint Institute
Job Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and help the company achieve its goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Prepare paperwork to facilitate efficient operations and excellent customer service
Answer general inquiries
Schedule appointments
Handle phone reception, patient triage, and escalation to appropriate staff
Complete registration/pre-registration procedures including review of patient demographics, insurance, and advising patients on necessary documents
Manage check‑in/out procedures
Maintain patient chart management
Collect and post patient responsibility payments (including copays and deductibles)
Verify insurance and manage referrals as required
Maintain a clean and safe work environment
Perform other office duties as assigned
Requirements
Education: High school diploma or equivalent required
Experience: Minimum one year of customer service experience (medical office experience preferred); EHR experience, especially Epic, preferred
Skills: Knowledge of medical terminology preferred; ability to handle confidential, sensitive and non‑routine information; familiarity with scheduling and rearranging appointments; proficiency with Microsoft Office and Windows‑based applications; knowledge of insurance payer and eligibility; strong written and verbal communication skills; results oriented; professional appearance; team player; flexibility for a fast‑paced environment
Must be willing to attend and complete ongoing training required to maintain responsibilities
Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility for errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and may involve dealing with angry or upset people.
Salary: $17.00 - $22.00 per hour
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Worksite address
fox river grove, IL, 60021, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.