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Job description
Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953
Our client is making a strategic investment in ServiceNow and is seeking a Principal / Senior ServiceNow Engineer with deep, repeatable Strategic Portfolio Management (SPM) implementation experience .
This role is a hands-on technical leadership position , responsible for driving the enterprise rollout and long-term success of ServiceNow SPM , including Collaboration Workspace and Project/Portfolio Management , while aligning with broader platform initiatives such as SAM, HAM, CMDB maturity, and platform scalability .
This is not a traditional people‑management role. Instead, this is a builder–architect hybrid : someone who can think at the architectural and governance level while remaining deeply involved in design, configuration, and delivery .
What You’ll Do
Lead the technical implementation of ServiceNow Strategic Portfolio Management (SPM) , bringing proven experience from multiple enterprise SPM deployments , ideally within large, complex environments.
Serve as the hands‑on technical authority for SPM design, configuration, and delivery, including Collaboration Workspace and Project/Portfolio Management.
Act as the primary technical interface to the EPMO , partnering closely to ensure portfolios, programs, and projects are aligned with enterprise goals and governance.
Work directly with implementation partners and integrators , providing oversight, direction, and quality control throughout delivery.
Design and build scalable solutions using Flow Designer, scripting, integrations, and platform automation .
Support alignment between SPM and broader platform capabilities including Software Asset Management, Hardware Asset Management, and CMDB maturity .
Coach and upskill internal engineering teams , serving as a long‑term platform gatekeeper post–go‑live to ensure standards, consistency, and maintainability.
Act as an escalation point for complex technical challenges , providing clear, confident direction without over‑communication or ambiguity.
Contribute to platform governance, documentation, and delivery standards to support sustainable growth of the ServiceNow ecosystem.
What You Bring
Required Qualifications
Senior‑level ServiceNow engineering experience in enterprise environments (typically 7+ years ).
Demonstrated experience across multiple ServiceNow SPM implementations , preferably at scale.
Background working for or alongside ServiceNow integrators or consultancies (current or past strongly preferred).
Experience delivering at least one greenfield or net‑new ServiceNow implementation from planning through go‑live.
Strong hands‑on expertise in ServiceNow configuration, development, and integrations .
Ability to engage confidently with executive stakeholders and EPMO teams , translating strategy into execution.
Proven ability to balance architect‑level thinking with hands‑on delivery .
Preferred Qualifications
Experience with IT Asset Management (SAM/HAM) and CMDB governance .
Familiarity with Discovery, Service Mapping, and CMDB data quality best practices .
ServiceNow certifications related to SPM, ITSM, or platform architecture .
Experience in Banking and/or Financial Services environments preferred.
What Success Looks Like
A successful, enterprise‑grade rollout and adoption of ServiceNow SPM across portfolios and projects.
Clear visibility, governance, and confidence within the EPMO and leadership teams.
A well‑governed, scalable ServiceNow platform with strong CMDB and asset foundations.
Internal teams enabled and supported, with consistent standards enforced post–go‑live .
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Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.