About this opportunity
Search BizAthletes lists this Quality Analyst opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quality Analyst – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact
New York City Department of Social Services (DSS)
About DSS
The New York City Department of Social Services (DSS) provides critical programs that help millions of New Yorkers access food, housing, healthcare, and employment.
Behind the scenes, DSS’s Information Technology Services (ITS) division powers this mission — delivering the infrastructure, automation, and systems that make equitable and efficient service possible.
We’re modernizing how DSS manages and communicates vital information. As part of that effort, we’re seeking a Quality Analyst to support our Enterprise Document Automation (EDA) initiative — a major modernization of the agency’s IBM FileNet IS/P8 content management system.
The Role
As a Quality Analyst (QA) on the EDA Project , you’ll play a critical role in ensuring the accuracy, functionality, and compliance of DSS’s enterprise document automation system.
Your work will directly improve how DSS creates, tests, and delivers communications to clients — ensuring precision, accessibility, and compliance with city and state mandates (including the Local Law 30 multilingual access requirement).
What You’ll Do
Develop and execute test scripts and scenarios related to document and form generation
Conduct end-to-end functional testing to ensure adherence to business rules and requirements
Design and implement test workflows that support the deployment of automated client notices and communications
Create and maintain test cases, RTM (Requirements Traceability Matrix) , and documentation aligned with user stories
Validate compliance with LL30 language accessibility standards (forms available in 12 languages)
Identify system design gaps, logic errors, or unexpected behaviors and recommend corrective actions
Collaborate closely with stakeholders, developers, designers, and business analysts to deliver quality results on time
Analyze current systems and make recommendations for process and quality improvements
What We’re Looking For
5+ years of experience in software quality assurance or functional testing for large-scale IT projects
Strong understanding of testing methodologies, defect tracking, and QA documentation
Hands‑on experience with enterprise systems , ideally in document automation or ECM platforms (FileNet, OpenText, etc.)
Familiarity with Agile or Waterfall SDLC processes
Experience creating test plans, RTMs, and user acceptance criteria
Understanding of accessibility and compliance testing (multilingual, 508, or similar)
Excellent attention to detail, analytical thinking, and communication skills
Experience in public sector or enterprise environments preferred
Why Join DSS
Impact: Ensure accurate and equitable communication for millions of New Yorkers
Innovation: Work on a large-scale modernization project using cutting‑edge automation tools
Growth: Strengthen your experience in enterprise QA and document systems
Collaboration: Partner with skilled IT, design, and program teams in a mission‑driven environment
Details
Location: Brooklyn, NY (with potential hybrid flexibility)
Type: Contract | GSA MAS IT Solutions | Full‑time
Eligibility: Must be legally authorized to work in the U.S.
Apply Now
If you’re passionate about precision, technology, and meaningful public impact, we want to hear from you.
Apply today with your resume and a brief note highlighting your experience in enterprise system QA or document automation testing .
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Quality Assurance and Analyst
Industries
Government Administration
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.