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Job description
Client Ambassador StrategistBring Your Hospitality Heart to Veterinary CareAt Veterinary United, we believe exceptional care doesn't start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we're on a mission to reimagine the client experience in veterinary medicine—and we're looking for a hospitality-driven leader to help us do just that.If you've built your career in hotels, hospitality, or guest services—and have a passion for creating warm, seamless experiences—this could be your next great opportunity.What You'll DoAs our Client Ambassador Strategist, you'll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You'll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.You'll be responsible for:Designing and delivering engaging onboarding and training programs for Client AmbassadorsConducting on-site visits to coach and empower front-desk teamsCollaborating with clinic leaders to foster service-focused team cultureImproving systems and workflows that impact the client journeyActing as a communication bridge between the front desk and our home officeLeading service initiatives focused on communication, empathy, and hospitality excellenceUsing platforms like Basecamp to stay organized and connected across clinicsWho You AreYou're a hospitality leader who believes service is an experience—not a transaction. You're energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.We're looking for someone with:A background in hotels, resorts, or hospitality leadership (strongly preferred)Experience training or supervising guest service/front-desk teamsA natural ability to lead with empathy, confidence, and presenceStrong organizational and communication skillsA collaborative mindset and love for team cultureCuriosity about veterinary medicine (no clinical experience required—we'll teach you!)What We OfferCompetitive base salaryPaid time offMonthly healthcare stipendOptional dental and vision plansPlanet Fitness membership401(k) with match after one yearA fun, mission-driven team that values culture and kindnessThe chance to truly shape what client care looks like in veterinary medicineHospitality meets healing. If you've ever dreamed of using your guest service background to make a real difference—this is your moment. Join us in redefining veterinary care by creating meaningful, human-centered experiences from the front desk and beyond.Apply now and help us lead with heart.
Worksite address
clinton, MI, 49236, US
Who can apply
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