About this opportunity
The Midtown Group lists this REMOTE - Call Center Representative (CSR) - Contract opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join Our Team as a fully remote Call Center Representative...and Make a Difference in Healthcare Access!
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Are you passionate about helping others and providing exceptional customer service? We are seeking dedicated Call Center Representatives. In this vital role, you’ll serve as a frontline advocate, assisting consumers through inbound and outbound calls, guiding them through health coverage applications, and ensuring they receive the support they need in a timely, respectful manner. If you're looking to be part of a dynamic team committed to making healthcare more accessible, this is the opportunity for you!
What You’ll Bring to the Table:
High School diploma or equivalent
Relevant experience in healthcare, call centers, or case work
Proficiency in Microsoft Office (Word and Excel)
Experience working effectively with diverse populations, including culturally and linguistically disadvantaged groups
Ability to navigate and efficiently use CRM and DC Government systems
Excellent organizational, interpersonal, written, and verbal communication skills
Strong problem-solving and critical thinking abilities
Comfort working in a fast-paced environment
Nice to Have Skills:
Prior experience in health insurance or benefits enrollment
Knowledge of healthcare policy and program procedures
Familiarity with remote working tools like Microsoft Teams
Preferred Education xqrzhdi and Experience:
High school diploma or equivalent
Healthcare or call center experience preferred but not required
Other Requirements:
Ability to work remotely with a minimum internet speed of 300 Mbps
Willingness to respond promptly to emails, calls, and messages during work hours
Physical ability to sit for prolonged periods at a desk working on a computer
Remote working/work at home options are available for this role.
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.