About this opportunity
Hays lists this Remote Customer Care Representative (Post-Training) opportunity in cary, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Care Advocate (Remote)
Must reside within 50 miles of Cary, NC
Start Dates: 12/7 or 12/14
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Remote role with 8 weeks of in-person training in Cary, NC and monthly office engagement days
Seeking Customer Care Advocates to support customers with insurance-related inquiries regarding coverage, claims, and benefits. This role requires strong customer service skills, the ability to navigate multiple systems simultaneously, and prior experience working in a remote call center environment.
Requirements:
High School Diploma or GED
At least 1 year of remote call center customer service experience
Experience handling high-volume inbound calls
Strong computer skills with the ability to multitask across multiple systems
Reliable wired high-speed internet (Wi-Fi not accepted)
Ability to work flexible shifts between 8:00 AM - 11:00 PM EST xzgxqkn
Preferred:
2+ years of call center/customer service experience
Insurance, dental, healthcare, or benefits experience
Salesforce experience
Strong communication, listening, and problem-solving skills
Remote working/work at home options are available for this role.
Worksite address
cary, NC, 27518, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.