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Job description
Phocas Software is seeking a visionary Head of Customer Success to own GRR and drive proactive retention across regions. You will design scalable CS methodologies, build future leaders, and partner with Sales, Professional Services, Support, and Product to ensure customers realize value and renewals are earned.
The role requires strategic oversight, operational rigor, and global collaboration to scale our CS organization and protect a retained customer base as Phocas grows.
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Worksite address
costa mesa, CA, 92626, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.