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Job description
Humana Inc. is seeking a Manager for the IFG Agnostic Call Center to lead day-to-day operations of the Medicare call center, handling inbound and outbound activities, enrollments, and member inquiries.
You will ensure SLAs, monitor staffing, and drive process improvements in a remote-capable, fast-paced environment. You will oversee CMS and HIPAA compliance, partner with Compliance, coach supervisors, analyze KPIs, and prepare senior leadership reports.
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Worksite address
carson city, NV, 89702, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.