Risk Management - Collections Strategy - Vice President

Job description

Overview

Help shape how a leading Cards business identifies emerging risk and improves customer outcomes—before charge-off. You’ll turn complex collections data into clear, actionable strategy that influences senior decisions and drives measurable performance improvement. Partnering across teams, you’ll challenge assumptions, elevate monitoring, and strengthen risk discipline through best‑in‑class analytics. This is a high‑visibility role for a curious, rigorous leader who thrives in fast‑paced, data‑driven environments.

As a/a Risk Management – Collections Strategy – Vice President in the Collections Pre Charge-off Team (Cards), you will own analytics and risk monitoring that help ensure the business operates within established risk parameters while delivering long‑term performance goals.

You’ll independently develop insights, diagnose performance trends, and translate findings into practical recommendations for senior leaders and key stakeholders. You’ll also lead the development and delivery of MIS and reporting solutions to ensure performance and risk signals are timely, accurate, and decision‑ready.

This role offers the opportunity to influence strategy, improve operational performance through root‑cause diagnostics, and continuously enhance risk management processes through new tools, methodologies, and external perspective.

Job Responsibilities

Develop comprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes

Identify emerging trends and performance shifts using statistical, quantitative, and data‑mining methodologies

Analyze collections data to deliver diagnostics, insights, and opportunities for strategy and process improvement

Conduct root‑cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)

Generate clear, actionable recommendations that inform senior leadership decisions and prioritize high‑value actions

Prepare detailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs

Present findings, insights, and strategic implications to multiple levels of management with clarity and confidence

Lead the design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management

Partner across functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans

Monitor internal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes

Drive continuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability

Required Qualifications, Capabilities, and Skills

Bachelor’s degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)

Minimum 7 years of professional analytics experience supporting business strategy, risk, or performance management

Demonstrated ability to structure ambiguous problems and execute end‑to‑end analyses with strong critical thinking and attention to detail

Proven experience applying statistical, quantitative, and/or data‑mining techniques to identify trends and explain performance outcomes

Strong ability to translate complex analysis into practical solutions and concise, executive‑ready conclusions

Experience producing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)

Strong communication skills with the ability to present insights clearly to stakeholders at varying levels of seniority

Track record of working independently, exercising sound judgment, and delivering results with minimal oversight

Strong collaboration skills with ability to influence without authority and align teams around data‑driven actions

Demonstrated agility in learning and applying new tools and technologies to improve analytical delivery

Results orientation with high ownership, accountability, and a commitment to quality and control discipline

Preferred Qualifications, Capabilities, and Skills

Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge‑off strategy

Expertise in MIS/reporting solution development, including scalable, automated, and trusted executive reporting

Strong stakeholder management skills, including comfort challenging constructively and driving alignment across teams

Experience monitoring external factors (industry, regulatory, macro/consumer signals) and translating them into risk implications

Ability to craft executive narratives connecting data, risk appetite, operational realities, and strategic trade‑offs

Continuous improvement experience, including identifying gaps and implementing sustainable enhancements

Comfort in fast‑paced environments with changing priorities while maintaining high standards of accuracy and control

Compensation and Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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Worksite address

wilmington, DE, 19894, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.