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Job description
Responsibilities
Job Summary
As your Restaurant's Catering Specialist, you'll promote, price, plan, coordinate, and execute special event orders. Based on your knowledge and expertise, you'll make suggestions and provide options to help each customer plan the perfect function, and then follow through on service and food quality to ensure complete satisfaction.
Food Service
Key Responsibilities & Essential Functions
Creates / consults on menus based on knowledge of food and food prep, available kitchen capacity, prep / cook times, event specifics, etc.
Trains line / prep cooks to help with catering orders
Ensures all government / company regulations and standards for product freshness, safety, refrigeration, and sanitation are met
Assists purchasing / receiving tasks for total restaurant facility
Prepares required paperwork, including forms, reports, and schedules in an organized and timely manner
Directs administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
Consults with customers to determine objectives / requirements for events such as meetings, special parties, and banquets
Obtains event-related specifications and pertinent information (e.g., number attending, schedule of events, menu, etc.)
Creates quotes; prepares contracts; secures customer signatures; collects deposits as required
Regularly reviews upcoming event function sheets; modifies as needed
Documents final arrangements with clients; maintains records of event aspects, including financial details; prepares schedules for each off-site event
Directs / supervises breakdown and cleanup after each event
Accounts for all equipment and supplies; returns restaurant items to storage areas
Coordinates event-related services (e.g., transportation / delivery, facilities, catering, signage, displays, special needs requirements, printing, etc.); evaluates / selects service providers according to customer requirements
Requisitions equipment and supplies needed for each event, ensuring they meet customer expectations / requirements
Inspects event sites prior to the start of each function (room setup, menu, service staff, etc.)
Greets customers prior to the start of each event; continually observes, directs, and assists staff
Confers with staff at event site to coordinate details; ensures guest needs are met throughout event
Monitors events to ensure compliance with regulations / laws, and satisfaction of customers; resolves any issues that arise
Returns / arranges for return of rented materials
Conducts post-event evaluations to determine how future events could be improved
Also may be scheduled to work varying positions in the department
Other duties as assigned
Sales
Solicits / promotes special event business through advertising, cold-calling, contacting past customers, and relationships with local businesses
Applies culinary / food prep knowledge to increase sales; suggests additional H-E-B products and services (e.g., floral, wine, etc.)
Financial Functions
Prepares / completes accurate billing at the completion of the function; collects final payment
Qualifications & Key Requirements
18+
Work Experience
1+ years of experience working front of house duties, banquet / event work, or related experience - Required
Experience in ordering, inventory management, and shrink control - Required
Knowledge/Skills/Abilities
Comprehensive culinary and food prep knowledge - Required
Working knowledge of food and beverage service - Required
Proficiency in H-E-B systems (XPTR, DSD, IMS, CICS2, POS, Microsoft Office) (preferred) - Preferred
Advanced customer service and communication skills - Required
Advanced planning and organization skills - Required
Culinary and food processing skills - Required
Ability to direct / lead a team - Required
Ability to work a flexible schedule, including opening, closing, and weekend shifts - Required
Ability to respond quickly and appropriately to guest concerns and feedback - Required
Ability to handle guest feedback and resolve problems effectively - Required
Ability to maintain a smile at all times, even when balancing multiple priorities - Required
Business acumen - Required
Education
Culinary degree, or equivalent combination of culinary training and / or experience - Required
Physical Demands & Working Conditions
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk, pivot
Occasionally be exposed to heat, ambient temperatures, and loud noise
Frequently be exposed to wet and cold conditions
Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team lift
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 8/1/2019
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Worksite address
denton, TX, 76205, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.