About this opportunity
PACCAR lists this Sales Application Support Analyst opportunity in kirkland, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company
Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.
Requisition Summary
The Sales Application Support Analyst is a key member of the Sales Application Team. This role supports the Customer Relationship Management (CRM) system and responds to Sales Tool questions and requests from dealers and internal teams. The analyst also works with multiple teams to ensure dealer and internal sales staff are properly set up in CRM and can use it effectively to support customers.
Job Functions / Responsibilities
Provide support on CRM related questions from external customers and internal teams in the shared outlook inbox
Act as a backup to the Option Approval Request (OAR) process. Coordinating between dealers and engineering reviewers, and maintaining service level standards for approval cycle times
Interface with dealers by providing detailed, step-by-step procedures for troubleshooting complex truck specs
Assist with training internal and external clients in the use of the sales tool
Assist Sales Application Development team with maintenance of Experlogix Design Center
Assist with internal skill development with other groups such as engineering or marketing
Assist with process improvements and documentation updates relating to CRM workflows
Qualifications & Skills
Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred
Experience with Customer Relationship Management (CRM) software such as Microsoft Dynamics CRM or Salesforce CRM preferred
1-2 years of truck industry experience is preferred
Strong interpersonal skills with the ability to communicate clearly and concisely and collaborate effectively with a wide variety of people and functions
Proven ability to gather and analyze information to resolve problems efficiently; capable of managing multiple time-sensitive tasks with minimal supervision
Excellent organizational skills with the ability to maintain accurate records and documentation
Proficiency with Microsoft Office Suite, with practical experience using MS Excel to read, manipulate, and analyze data
Why work for PACCAR/Kenworth?
Global Fortune 500Company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their fields
Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Sales Application Support Analyst is $62,000 - $93,000 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H-1B visas, now or in the future.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.