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AIR Communities

Senior Service Manager - Flamingo Point Luxury Apartments

miami beach, FL

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Job description

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring an Apartment Maintenance Manager for our Flamingo Point Apartments in Miami Beach. Flamingo is a large waterfront luxury apartment community at 1508 Bay Road in Miami Beach , on the Biscayne Bay side of South Beach. Its biggest draws are the bayfront setting, sunset and skyline views, resort-style amenities, and a location that puts residents close to Lincoln Road and the restaurants and entertainment of South Beach.

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward performance including:

Base Pay of $120,000k - $145,000k + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.

Quarterly Customer Service Satisfaction Bonuses . Service Managers who excel at consistently providing positive resident experiences can earn up to $250.00 per month.

An Apartment Discount Benefit option is available to live on-site at the community you are working.

Additional Benefits listed below.

What You Will Do

Lead and develop a team of 10+ direct reports

Provide exemplary service to residents and team members

Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests

Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed

Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety

Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualifications

What You Have

At least 3 years of experience with technical maintenance and facilities management in the property management industry.

1-3 years of experience leading a team of people in customer service and asset maintenance

A reliable mode of transportation

Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)

Comfort with physical activity as you must be able and willing to move heavy equipment and machinery

Ability to read, write, and speak English

Who You Are

Passionate about team building

Strong with mechanical aptitude

Solution-focused

Practical

Motivated

Customer service oriented

Highly organized

Great trouble-shooter

Expert on attention to detail

Additional Information

Benefits

Paid time off including vacation, sick time, and 14 holidays.

Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.

An Apartment Benefit option is available to live on-site at the community you are working

401(k) plan with up to 6% employer match.

Paid parental leave of up to 16 weeks.

Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.

15 hours of paid time annually for community service .

Commuter benefits and pet insurance.

Consumer discounts on various products and services.

Opportunities for ongoing professional development, leadership training, and career growth .

What You Need to Know

Application Deadline: The initial deadline for applications is 9/2/2026 . Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

Worksite address

miami beach, FL, 33119, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.

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Source: Jobg8

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