About this opportunity
F2ONSITE lists this Senior Tech Field Engineer opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Field EngineerInstalls repairs and provides technical maintenance for product and component hardware and software mainly on customer premises in Charlotte area. Equipment may include desktop, laptop, servers. Has an opportunity to be trained on storage systems. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules service calls, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. This initial 3 month assignment has a high chance of extension and may turn into a permanent position.Key responsibilities:Provides the full range of field engineering support for an assigned base of large complex clientsTakes complete oversight of onsite service activityPerforms advanced level maintenance on all products including low complexity installation activitiesProvides technical feedback on equipment systems and processes to improve overall service deliveryUses advanced tools and technical knowledge to resolve client problems and conduct scheduled installsIdentifies and resolves systemic issues within the teamProactively supports the needs of other team members providing technical assistance and expertiseContributes to improved client services metrics reporting and documentationMonitors technical and process issues proactively informing the manager and or team on offering improvement recommendationsKey qualifications:High school diploma or GED requiredMay require technical certificationGenerally, 2 to 4 years' experience in area of responsibilityPass a rug and background screen
Worksite address
charlotte, NC, 28202, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.