About this opportunity
Lithia Motors lists this Service Advisor opportunity in farmington, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Dealership:
L0405 Suburban CDJR Farmington Hills
Experienced Service Advisor Wanted at Suburban CDJR Farmington Hills
Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR Farmington Hills is the store for you!
We're home to some of the most iconic vehicles in the industry , and we're looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.
What You'll Do:
As a Service Advisor, you'll take charge of the customer experience from start to finish-managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
Responsibilities include:
Initiate service and repair orders based on customer concerns and vehicle performance
Verify warranty and service contract coverage
Build accurate repair estimates including labor, parts, and deductibles
Communicate service needs clearly to both customers and technicians
Keep customers informed throughout the repair process-status, costs, and service timelines
Administer manufacturer warranties for eligible repairs
Maintain detailed and up-to-date customer records
Promote current service specials and build long-term customer relationships
What You Bring: Proven experience as a Service Writer or Service Advisor
Background as an automotive technician is a plus
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Solid understanding of automotive systems and repair terminology
Valid driver's license and clean driving record
Why Join Us? Work with a professional and supportive service team
Access ongoing training, career development, and advancement opportunities
Competitive pay and benefits package
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and d Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Worksite address
farmington, MI, 48331, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.