About this opportunity
Nissan of Irvine lists this Service Advisor opportunity in irvine, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a customer-focused, organized, and knowledgeable professional to join our service team. In this role, you will be the primary point of contact for guests bringing their vehicles in for maintenance and repair, ensuring a smooth, transparent, and positive experience from check-in to vehicle pickup. The ideal candidate is skilled at building trust, communicating clearly, and coordinating effectively with technicians and internal teams to deliver high-quality service.
nResponsibilities
nnGreet customers promptly and professionally, listen carefully to their concerns, and document vehicle issues accurately.
nWrite repair orders and clearly communicate customer requests, symptoms, and vehicle information to the service team.
nProvide updates to customers regarding inspection findings, recommended services, repair progress, and estimated completion times.
nPresent maintenance and repair recommendations in a clear, respectful, and transparent manner.
nCoordinate with technicians, parts teams, and service management to support efficient workflow and timely completion of work.
nReview completed repairs with customers and explain invoices, services performed, and any follow-up needs.
nSchedule appointments, manage customer follow-up, and help maintain high levels of customer satisfaction and retention.
nHandle questions, concerns, and service-related issues with professionalism and a solution-oriented approach.
nMaintain accurate records of customer interactions, repair orders, and service history.
nSupport a clean, organized, and customer-ready service drive and waiting area.
n nQualifications
nnPrevious experience in automotive service, customer service, or a related client-facing role.
nStrong communication and interpersonal skills with the ability to explain technical information in a clear and approachable way.
nExcellent organizational skills and attention to detail.
nAbility to manage multiple priorities in a fast-paced environment.
nComfortable using computer systems, service software, Microsoft outlook, excel, word, and basic office tools.
nProfessional, courteous, and dependable approach to customer interactions.
nAbility to work collaboratively with technicians, parts staff, and leadership.
nProficient understanding of vehicle maintenance and repair processes.
n nPreferred Attributes
nnExperience explaining repair recommendations and maintaining customer trust.
nFamiliarity with dealership repair operations.
nAbility to thrive in a team-oriented, service-driven environment.
nStrong problem-solving skills and a commitment to delivering excellent guest experiences.
n nWhat We Offer
nnOpportunity to work in a professional, customer-focused environment.
nSupportive team culture with room to grow and develop.
nTraining and ongoing learning opportunities.
nCompetitive compensation and benefits package.
n nEqual Opportunity
nWe are committed to providing an inclusive and welcoming workplace. Employment decisions are based on qualifications, skills, and business needs.
Worksite address
irvine, CA, 92713, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.