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Job description
Service CoordinatorLocation: Franklin, WI Position Type: Full-Time | Office-Based | Non-UnionLee Mechanical is a full-service commercial and industrial contractor serving customers throughout Wisconsin. For 50 years, the company has provided mechanical, plumbing, electrical, fire protection, and construction services with a focus on quality workmanship, responsive service, and long-term customer relationships.Lee Mechanical is seeking an organized and customer-focused Service Coordinator to join its team in Franklin, WI.The Service Coordinator plays an important role in supporting day-to-day service operations by serving as a connection between customers, field technicians, and internal teams. This position is responsible for coordinating service requests, scheduling field personnel, maintaining accurate documentation, and helping ensure customers receive timely and professional service.Previous experience in a service-based mechanical or construction environment is preferred. Knowledge of the fire protection industry would be especially helpful but is not required.Key ResponsibilitiesServe as a primary point of contact for customers requesting serviceAnswer incoming service calls and respond to customer questions and requestsSchedule and coordinate service calls with customers and field personnelCommunicate scheduling information, changes, and service updatesCreate, process, and maintain service work orders and related documentationMaintain accurate records of customer interactions and service activityCoordinate with field technicians and internal departments to keep service work moving efficientlyProcess service-related forms, reports, applications, and other documentationAssist with inspection reports, maintenance agreements, and other recurring service documentation as neededHelp resolve customer questions and service-related concernsMaintain organized and accurate customer and service recordsProvide professional and responsive customer service throughout the service processSupport the service team with additional administrative and coordination responsibilities as neededQualificationsPrevious service coordination, dispatching, scheduling, customer service, or administrative experience preferredExperience within a mechanical, HVAC, plumbing, fire protection, construction, or other skilled-trades environment is a plusFire protection knowledge or experience is helpful but not requiredStrong organizational and time-management skillsAbility to coordinate multiple service requests and priorities at the same timeStrong attention to detail and follow-throughExcellent written and verbal communication skillsComfortable communicating with customers and field personnelProficiency with computers, office applications, and electronic recordkeepingAbility to work effectively in a fast-paced, team-oriented environmentWhat We're Looking ForThe ideal candidate is organized, responsive, and comfortable managing multiple moving pieces throughout the day. You should enjoy working with both customers and field personnel and be able to keep schedules, documentation, and communication organized.Experience coordinating service for a mechanical contractor or similar skilled-trades company would translate well to this position. Candidates with fire protection knowledge are especially encouraged to apply.Work EnvironmentThis is a full-time, office-based, non-union position located in Franklin, Wisconsin. The role primarily involves customer communication, scheduling, documentation, and coordination with field and internal teams.
Worksite address
franklin, WI, 53132, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.