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Job description
Service Coordinator / DispatcherWe are looking for a reliable and organized Service Coordinator / Dispatcher to join our team. This position is responsible for handling incoming service calls, coordinating technicians and jobs, communicating with customers, and keeping work orders organized and up to date.Location: Grand Prairie, TX 75050 Pay: $18.00 per hour Schedule: Monday–Friday, 7:00 AM–3:30 PM Bilingual Strongly Preferred – English/SpanishResponsibilities:Answer and process incoming service callsGather customer and job information and enter it into the work order systemCreate, update, and review work tickets for accuracySchedule service calls and coordinate with sales and field techniciansDispatch and adjust jobs based on availability, priority, and locationContact vendors and coordinate parts pickups and purchasesReceive and organize incoming parts and assign them to the correct jobsMonitor open and completed work orders to keep jobs movingCommunicate job updates with customers and internal departmentsSupport the sales team with approved quotes and schedulingPrepare completed jobs for invoicingMaintain accurate schedules and appointments using Microsoft OutlookEnter technician timesheets and maintain job recordsCommunicate with team members through Microsoft TeamsAssist with transferring service calls for after-hours coverageQualifications:Strong customer service and communication skillsExcellent organization and attention to detailAbility to multitask and prioritize several jobs at onceBasic computer skills and ability to learn scheduling/work order softwareExperience with dispatching, scheduling, customer service, or service coordination is a plusMicrosoft Outlook and Microsoft Teams experience is helpfulBilingual English/Spanish strongly preferredProfessional, dependable, and team-oriented
Worksite address
grand prairie, TX, 75050, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.