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Job description
Job Title:
Location: Chicago, IL / Remote
Salary Range: Competitive and commensurate with experience
Introduction
Join our dynamic team in Chicago, a vibrant city known for its rich culture, diverse communities, and innovative business environment. This role offers the flexibility of remote work while being part of an exciting and transformative project. We are looking for a passionate professional to bridge business needs with design solutions, optimizing experiences for both customers and employees.
Required Skills & Qualifications
Experience with Service Integration and Management Model (SIAM) in complex service ecosystems
Proficiency in ITSM and ITIL processes and tools, including ServiceNow ITSM
Expertise in data analysis to identify trends and validate design decisions
Proficient in process modeling tools like Visio
Knowledge of Agile, Scrum, and Kanban methodologies, as well as design thinking principles
Familiarity with prototyping, wireframing, and requirements management tools (e.g., Jira, Miro)
Preferred Skills & Qualifications Experience in conducting qualitative and quantitative research
Ability to facilitate design thinking workshops
Strong communication skills to act as a liaison between stakeholders
Day-to-Day Responsibilities Conduct service research and analysis to understand user behaviors, needs, and pain points
Elicit detailed business requirements and functional specifications
Create and analyze customer journey maps, service blueprints, and process flow diagrams
Facilitate design thinking workshops and work with design teams on prototypes
Ensure service design solutions align with strategic objectives and business goals
Support the implementation of new services and manage change effectively
Define and track key performance indicators (KPIs) and service level agreements (SLAs)
Communicate effectively with business stakeholders, design, and technical development teams
Company Benefits & Culture Comprehensive benefits package including health, dental, and vision insurance
Opportunities for professional development and career growth
Inclusive and diverse work environment that values collaboration and innovation
For immediate consideration please click APPLY to begin the screening process with Alex.
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.