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Job description
Software Support Analyst INon-ExemptReports To: Team LeadJob Location: Sulphur Springs, TXTravel: 5-10% travel requiredEssential Duties & Responsibilities:Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.Build and maintain effective relationships with team members, management, in-house software developers and clients.Identify, troubleshoot and resolve application issues.Communicate and escalate issues that cannot be resolved to the appropriate team member(s).Document all reported issues and task details; analyze gathered data.Deploy and provide training on software applications to new clients and new versions to current clients.Minimum Qualifications (Education And Experience):High school diploma or equivalentTwo (2) years related experienceMust have a proficient understanding of computer and technical conceptsMust have strong troubleshooting skillsMust have strong verbal and written communication skillsAbility to prioritize workload and manage multiple responsibilities effectivelyEducation:High School or better.Experience:2 years: Software SupportEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
sulphur springs, TX, 75482, US
Who can apply
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