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Job description
Our client, a luxury fashion and resortwear brand, is seeking an experienced Store Director to lead its Boca Raton location. This individual will own the overall performance of the boutique, with a strong focus on sales growth, luxury clienteling, team leadership, and local business development. The ideal candidate is well connected within the Boca Raton luxury market, brings an established network of high-value clients, and has a proven ability to grow a retail business through relationships, partnerships, and exceptional service.
Key Responsibilities
Lead overall store performance across sales, profitability, client development, operations, and team performance
Develop strategies to drive revenue growth, client acquisition, retention, and repeat business
Build and expand a strong portfolio of high-value clients through personalized outreach, CRM, and appointment selling
Personally cultivate relationships with top clients while coaching the team to develop their own books of business
Establish and manage clienteling, outreach, appointment, and acquisition goals across the team
Develop strategic local partnerships with luxury hotels, resorts, country clubs, residential communities, travel advisors, concierge teams, stylists, and other businesses serving affluent clientele
Represent the store at networking events, community gatherings, charitable events, and brand activations
Execute private shopping experiences, client events, styling appointments, and other initiatives designed to generate new business
Recruit, train, coach, and retain high-performing luxury retail talent
Analyze traffic, conversion, UPT, AOV, client retention, CRM engagement, appointment conversion, event ROI, and other performance metrics
Monitor local market trends and competitive activity to identify new business opportunities
Oversee store operations, inventory management, and visual merchandising standards
Qualifications
8+ years of luxury retail management experience with a demonstrated record of driving sales and profitability
Proven success growing a retail business through client acquisition, networking, partnerships, and community engagement
Established client book and existing relationships with luxury consumers within the Boca Raton/South Florida market
Experience developing local partnerships that generate measurable business results
Strong experience leading, coaching, and developing luxury retail teams
Deep understanding of luxury clienteling, CRM practices, and appointment-based selling
Strong commercial acumen and ability to use KPIs and performance data to guide business decisions
Polished executive presence with exceptional relationship-building and communication skills
Experience with POS systems, CRM/clienteling platforms, inventory management, and reporting tools
Bachelor's degree in Business, Fashion Merchandising, Marketing, or a related discipline preferred; equivalent relevant experience considered
Ability to work a flexible retail schedule and support events and client appointments as needed
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Worksite address
boca raton, FL, 33481, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.