About this opportunity
Pinnacle Search lists this Store Manager opportunity in albany, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Store Manager will lead a staff of roughly 20 people to deliver impeccable customer service throughout the buying process. This role involves training, coaching, and developing the team to ensure an exceptional customer experience while driving business goals.
Responsibilities
Lead, coach, and motivate a sales team to consistently meet and exceed sales, margin, and performance goals
Drive daily sales activity through floor leadership, role modeling, and real-time coaching
Recruit, interview, onboard, and train new team members in partnership with HR
Schedule staff effectively to align with traffic, sales volume, and labor budgets
Monitor individual and store performance metrics (sales, close rates, average ticket, KPIs) and take corrective action when needed
Create a positive, professional, and accountable store culture focused on customer experience and results
Ensure exceptional customer service by resolving escalated issues and maintaining high service standards
Oversee inventory accuracy, merchandising standards, pricing, and showroom presentation
Maintain compliance with company policies, safety standards, and employment practices
Complete performance reviews, coach through performance concerns, and document disciplinary actions as required
Manage timekeeping, attendance, and payroll accuracy for the store
Partner with leadership on promotions, local marketing efforts, and sales events
Ensure the store is clean, organized, and visually appealing at all times
Qualifications
At least five years of retail management experience - at least two years of experience in a commission-driven compensation structure
Experience selling furniture with strong eye for design and customization of customer experience
Hands‑on experience training others on best‑practices and follow‑up techniques in retail sales
Required Skills
Sales Leadership: Ability to drive results through active floor leadership, coaching, and accountability
People Management: Skilled in hiring, onboarding, training, and developing a diverse retail sales team
Performance Coaching: Confident in giving clear, timely feedback and addressing performance gaps
Customer Focus: Strong commitment to delivering a high-quality customer experience and resolving issues professionally
Communication: Clear, direct, and respectful communicator with employees, customers, and leadership
Decision‑Making: Uses sound judgment to make timely decisions in a fast‑paced retail environment
Accountability: Holds self and others responsible for meeting expectations, goals, and company standards
Organization & Time Management: Effectively prioritizes tasks, manages schedules, and meets deadlines
Adaptability: Remains calm and flexible in a changing retail environment, including weekends, holidays, and peak sales periods
Policy & Compliance Awareness: Understands and follows company policies, safety standards, and employment practices
Emotional Intelligence: Manages conflict professionally and builds trust with team members
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Worksite address
albany, GA, 31701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.