About this opportunity
Macy's lists this Store Manager - Stonebriar Centre opportunity in frisco, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Store Manager leads sales and customer service efforts at Macy's. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.
What You Will Do
Sales
Drive sales by fostering a customer-centric selling culture
Develop the team through coaching, follow-up, and recognition
Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
Identify business-driving opportunities
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
Actively manage hours by ensuring strong attendance and weekend hours utilization
Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures
Customer
Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement
Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance
Ensure active supervision presence throughout the store
Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment
People
Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions
Ensure timely completion of required training and leadership engagement with new hires
Promote a culture of recognition by executing Macy's recognition programs and energizing, engaging storewide rallies
Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas
Hold leadership team accountable for consistent coaching
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Use talent strategies and tools for colleague talent development, promotion, and advancement
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues
Manage the team to meet or exceed performance and behavioral expectations
Address complaints and resolve problems with colleagues
Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work
Maintain regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Team Development : The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability
Drive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion
Strategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization
Collaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Team Alignment: Ability to motivate and empower colleagues and teams to work together toward the same vision
Prioritization: Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achieved
Who You Are
Candidates with a High School dipl
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Worksite address
frisco, TX, 75034, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.