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Job description
Position Title: Supervisor, Payroll (OSC)
Position Summary:
The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue's 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors.
Essential Responsibilities
Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management
Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses
Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence
Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance
Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissions
Manage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlines
Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes
Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation
Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to service
Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues
Ensure that Risk Events or Issues are promptly reported to the Payroll Manager
Liaise with working groups to agree file timelines & and formats to support compensation programs
Able to handle sensitive information and maintain a high level of confidentiality
Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard
Assist Payroll Manager with ad hoc projects
Other duties as assigned
Minimum Experience and Qualifications Bachelor's degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (4) years of previous related work experience
Three (3) years of payroll experience
Three (3) years of SAP Payroll experience (in-house)
Two years (2) of management experience
Ability to multitask and work autonomously
Ability to work in a fast-paced environment including working additional hours as necessary
Proficient in Microsoft Office suite
Excellent verbal and written communication skills
Strong attention to detail
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications Four (4) years of payroll experience
Proficient with Snowflake or related technologies
Understanding of multi-state tax law
Certified Professional Payroll Certification (CPP)
Automatic Data Processing (ADP) tax provider experience
Previous airline industry experience
Bi-lingual (preferably Spanish)
Crewmember Expectations: Regular attendance and punctuality
Potential need to work flexible hours and be able to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment: Computer and other office equipment
Work Environment: Traditional office environment
Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
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JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.