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Job description
We are seeking an experienced Technical Solution Architect with strong expertise in Dynatrace, BMC Helix, BMC Helix Discovery, Flexera, ITSM, ITOM, AIOps, and observability. The architect will design end-to-end monitoring and ITSM solutions, lead implementation and migration initiatives, and work closely with technical and business stakeholders to deliver scalable enterprise solutions.
Key Responsibilities
Solution Architecture & Design
Design enterprise monitoring and observability solutions using Dynatrace, including APM, infrastructure monitoring, synthetic monitoring, dashboards, distributed tracing, and Davis AI.
Architect solutions using BMC Helix Operations Management (BHOM) and BMC Helix ITSM modules including Incident, Problem, Change, Asset, Service Request, and CMDB.
Design Software Asset Management (SAM) and license optimization solutions using Flexera.
Develop integration architecture between BMC Helix, Dynatrace, Flexera, and external systems using APIs, web services, and event frameworks.
Ensure solutions align with ITIL, enterprise architecture, security, and compliance standards.
Implementation & Delivery
Deploy and configure Dynatrace agents, tagging strategies, baselines, alerts, synthetic monitoring, and distributed tracing.
Lead on-premises to SaaS/cloud migrations involving BMC Helix and Dynatrace.
Build automated workflows, orchestration, event correlation, and remediation processes.
Implement BMC Helix Discovery, service mapping, and CMDB integrations.
Lead deployment, configuration, and customization of BMC Helix modules.
Perform solution validation, testing, performance optimization, and technical documentation.
Stakeholder & Technical Leadership
Work closely with service owners, business analysts, developers, and operations teams.
Translate business requirements into scalable technical architectures.
Conduct architecture reviews and provide technical best-practice recommendations.
Present solution blueprints, technical roadmaps, and operational guidelines.
Lead cross-functional technical teams and drive adoption of proposed solutions.
Governance & Optimization
Establish and improve ITSM process maturity and operational processes.
Define monitoring standards, tagging frameworks, and observability KPIs.
Lead CMDB governance, including reconciliation rules, data accuracy, and data quality.
Drive automation initiatives to reduce manual effort and improve service reliability.
Support & Troubleshooting
Provide Level 3 architectural support for complex ITSM, monitoring, and observability issues.
Guide teams through root cause analysis, performance tuning, and incident reduction.
Oversee platform patching, upgrades, maintenance, and technical improvements for BMC Helix, Dynatrace, and Flexera.
Required Skills
10+ years of experience in technical solution architecture or enterprise IT.
Strong Dynatrace experience across APM, infrastructure monitoring, synthetic monitoring, dashboards, alerting, and distributed tracing.
Strong BMC Helix / BMC Helix ITSM / BHOM experience.
Experience with BMC Helix Discovery, CMDB, and Service Mapping.
Experience with Flexera / Software Asset Management (SAM).
Strong understanding of ITSM, ITOM, AIOps, and observability.
Experience designing integrations using APIs, web services, and event frameworks.
Strong knowledge of ITIL v4 principles.
Experience with enterprise architecture and technical solution design.
Strong communication, presentation, analytical, and documentation skills.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.