About this opportunity
Western Veterinary Partners lists this Veterinary Receptionist / Client Service Representative opportunity in cedar rapids, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Veterinary Receptionist / Client Service RepresentativeFrey Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $15-$18 per hour, for each hour workedThis is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Saturdays are on rotation 7am-12p, bi-weekly.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Frey Pet Hospital?Frey Pet Hospital, located in Cedar Rapids, IA, is synonymous with compassionate care and pioneering innovation since its inception in 1963 by Dr. Frey. Under the leadership of Dr. Steen since 2003, our hospital has evolved into a state-of-the-art facility, undergoing a complete rebuild in 2011, in 2018 a finalist for AAHA Practice of the year, and then a substantial expansion in 2019.We are proud to be AAHA accredited, a testament to our commitment to upholding the highest standards of veterinary medicine. Known for our outstanding culture and medical excellence, we have earned a stellar reputation within the community.With a team of 7 experienced doctors and plans for continued growth, we offer comprehensive care in a modern setting equipped with 10 exam rooms and advanced technology such as ultrasound, endoscopy, laser therapy, and digital radiography. Our practice offers general medicine with additional advanced services in surgery and orthopedics, with a strong referral base in our local community.
Worksite address
cedar rapids, IA, 52401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.