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Marquis Health Consulting Services

VP, Customer Success — Healthcare SaaS Growth

herbertsville, NJ

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Job description

SNF Metrics builds analytics and workflow software for skilled nursing facilities. The Vice President of Customer Success owns the post-sale strategy for healthcare customers—adoption, renewal, and expansion—while directly managing the support/ticketing team and leading key escalations.

Also delivers product demos to prospective customers. A hands-on leadership role: sets strategy while staying personally involved in implementations, escalations, and customer meetings.

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