About this opportunity
HEALTHY KIDS PROGRAMS lists this Web Chat Customer Service Representative opportunity in new windsor, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Schedule:
Part-time, Monday–Friday
Shift:
One consistent 6-hour weekday shift assigned at hire based on program needs
Location:
Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524
Available shifts:
~Part-Time Benefits Include:
~ Employer-paid childcare for children enrolled in our program on the days and during the hours you work
~ Telehealth, vision, and dental coverage
~Healthy Kids Programs is seeking a
Customer Experience Specialist
to support families throughout the registration and enrollment process while helping ensure a smooth, organized, and positive experience.
This role combines customer service, family enrollment, technology, and administrative support. Youll be a primary point of contact for prospective and enrolled families, helping them navigate registration, enrollment, scheduling, required documentation, and childcare assistance programs.
Were looking for someone who enjoys working with people, is highly organized, and takes pride in providing accurate, responsive, and compassionate support. You should be comfortable learning new technology, paying close attention to detail, and working collaboratively to help families successfully complete the enrollment process.
Experience with childcare subsidy programs, CRM systems, enrollment services, or family support is helpful, but you dont need to have experience in all of these areas to be successful in the role.
Family Registration, Enrollment & Support
Serve as a primary point of contact for prospective and enrolled families through phone and email.
Guide families through registration, enrollment, scheduling, and required documentation.
Process registrations accurately, including billing, scheduling, and account setup.
Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
Help families understand subsidy eligibility, application, recertification, and documentation requirements.
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
Track subsidy-related registration progress and proactively communicate next steps to families.
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
Track registration activity and generate reports using CRM and registration systems.
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
Comfortable learning and using digital systems and technology platforms.
High school diploma or equivalent.
Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
Experience using CRM or registration systems.
Experience supporting families from diverse backgrounds.
Bilingual skills strongly preferred.
Were especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and take pride in providing excellent customer service.
Families receive fast, friendly, and accurate enrollment support.
Families can navigate registration and subsidy processes with greater confidence.
Fewer registrations are abandoned or delayed.
Families continue to receive a personal, high-touch experience throughout the enrollment process.
Why Join Healthy Kids Programs?
At Healthy Kids Programs, we believe
operational excellence and family experience go hand in hand
.
Youll join a collaborative, growth-oriented team where your ideas can make a meaningful difference — both for the families we serve and for the people who work behind the scenes to support them.
Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations
offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.
As a
Certified Benefit Corporation
, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.
Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Apply today and help create seamless, supportive experiences for families throughout their enrollment journey.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.