About this opportunity
Compass Group, North America lists this WORKPLACE EXPERIENCE MANAGER opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Rapport
nSalary: $80000 - $85000 / year
nOther Forms of Compensation: bonus
nRapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
nRapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
nBecoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
nJob Summary
nThe primary function of the Workplace Services Lead (WSL) is to provide the highest levels of client care and service to employees and visitors to maximize the in-office experience. The WSL will have a presence in public areas and will regularly inspect them to make sure that these areas are maintained up to standard. Workplace Services Lead serves as the central point of contact for workplace-related services, to support global alignment and consistent service delivery. They help employees navigate day-to-day workplace needs with ease by providing clear guidance, coordinated support, and timely resolution of service requests. Acting as trusted advisors within the office environment, they proactively address concerns, oversee workplace amenities, and help ensure a welcoming, productive setting where employees feel supported and able to focus on their work. In smaller and mid-sized offices, these roles also act as an important link between local business needs and GCSD, helping maintain service standards while adapting to evolving site-specific requirements through collaboration with internal partners and external vendors.
nKey Responsibilities:
nnnAct as the primary onsite workplace corporate services contact for the location.
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nnConnect business stakeholders with appropriate client services groups and vendor partners.
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nnSupport pantries, catering, conference rooms, shared spaces and general office readiness.
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nnIdentify and escalate issues quickly while driving follow-through to resolution.
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nnHelp deliver a welcoming, polished and hospitality-led office experience.
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nnProvide lighter-volume community support such as tours, new-joiner orientation touchpoints and small engagement activities when relevant.
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nnDevelop a strong understanding of the client’s culture, values, and business priorities.
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nnBuild trusted relationships with business leaders, local office stakeholders, and GCSD partners.
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nnOperate with a hospitality-first mindset and deliver a highly responsive service experience.
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nnProactively identify office issues, service gaps, and improvement opportunities.
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nnCoordinate across multiple service lines and vendors to resolve issues end-to-end.
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nnMaintain a visible onsite presence and strong awareness of daily office conditions.
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nnManage and develop relationships with key business owners within the workplace and ensure operations are aligned with corporate guidelines.
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nnAbility to effectively communicate with the onsite leadership and vendor partners to ensure a 5-star workplace experience.
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nnUpdate SOPs and other Workplace documents when required.
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nnEnsure the complete and timely coordination of events while anticipating project needs and prioritize work.
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nnCommunicating requests to the appropriate internal support departments including:
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nnLiaison to IT team to ensure maintenance of AV services
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nnCommunicating with landlord on facility issues
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nnProvide landlord with vendor COIs
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nnManage relationship with facility vendors (HVAC etc.)
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nnFacilitate requests and planning for other BNY Mellon business lines to use Wellesley facility for client or internal events.
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nnOversee logistics and support communications for all Employee Engagement activities (e.g., employee appreciation events, holiday parties) and coordinate holiday display.
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nnTo champion any available on-floor, Sustainability practices in order to reduce overall environmental footprint, including recycling programs.
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nnHaving a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
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nnFollow all safety procedures to ensure a safe working environment.
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nnManage HR compliance posters.
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nnComplete scheduling and payroll.
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nnProviding tours of facility when needed for clients or visitors from other areas of BNYM.
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nnBack up reception coverage.
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n nPreferred Qualifications:
nnnA passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
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nnA consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
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nnA mindset to take ownership and responsibility within and outside one’s job domain.
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nnThe ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
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nnExcellent listening and oral communication skills.
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nnBasic computer skills and knowledge of office technology / equipment.
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nnSelf-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
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nnIs open and receptive to feedback, shares and actions.
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nnTo be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
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nnIs empowered to make decisions, guide behavior and escalate issues appropriately.
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nnExcellent oral and written communication skills.
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nnPunctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
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nnDiscreet, ethical and committed to maintaining a high degree of confidentiality.
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nnCollege degree preferred. Three years’ experience in a client service/reception capacity or Concierge within a hospitality or corporate environment.
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n nApply to Rapport today!
nRapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
nClick here to Learn More about the Compass Story (
nCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
nQualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
nCertain positions may require Florida Level 2 background screening. Details:
nApplications are accepted on an ongoing basis.
nRapport maintains a drug-free workplace.
nAssociates in Rapport are offered many fantastic benefits.
nnnMedical
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nnDental
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nnVision
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nnLife Insurance/ AD
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nnDisability Insurance
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nnRetirement Plan
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nnPaid Time Off
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nnHoliday Time Off (varies by site/state)
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nnAssociate Shopping Program
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nnHealth and Wellness Programs
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nnDiscount Marketplace
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nnIdentity Theft Protection
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nnPet Insurance
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nnCommuter Benefits
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nnEmployee Assistance Program
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nnFlexible Spending Accounts (FSAs)
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nnPaid Parental Leave
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nnPersonal Leave
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n nAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.
n nReq ID:
nRapport a specialized division of FLIK Hospitality Group
Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.