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Job description
Administrative Front Office Coordinator - Infusion & OncologyCorona Del Mar, CA $46,009 - $49,999 a yearPosition OverviewThis role offers a warm and welcoming first impression to patients and guests, ensuring a smooth and efficient patient experience. You will collaborate closely with clinical teams and business offices to optimize patient flow, minimize wait times, and enhance overall satisfaction. Front office duties rotate periodically to maintain engagement and effectiveness.Key ResponsibilitiesMaintain a safe, clean, and compliant work environment, adhering to safety and infection control standards.Rotate through various front office assignments, coordinating peer discussions and managing communications such as phone calls, voicemails, and faxes promptly.Complete recall lists and protect patient confidentiality rigorously, ensuring HIPAA Notice of Privacy Practices is displayed and distributed appropriately.Assist patients with form completion and ensure compliance with medical practice regulations including HIPAA and OSHA.Coordinate new patient scheduling, verify complete records before appointments, and provide necessary visit information.Manage patient check-in for infusion and laboratory services by updating demographic information, verifying eligibility, collecting payments, and scanning required documents into electronic health records.Prepare patient records for distribution and coordinate follow-up appointments, ensuring prior authorizations and orders are current.Process medical records requests, audit documents, and facilitate physician signatures as needed.Perform additional duties as assigned to support the smooth operation of the clinic.QualificationsMinimum of one year healthcare experience with front desk responsibilities.Familiarity with insurance types such as HMO and PPO, and insurance verification processes.Strong customer service skills, leadership qualities, and ability to work cooperatively within a team.High ethical standards and professional integrity.Effective communication skills, both oral and written, with persuasive abilities.Bilingual skills are preferred.EducationHigh school diploma or GED required.CertificationCurrent BLS certification from the American Heart Association (healthcare provider) is preferred.All candidates must successfully complete a physical evaluation, drug screening, and background checks prior to employment. Compliance with regional COVID-19 vaccination mandates is required.
Worksite address
corona del mar, CA, 92625, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.