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Job description
Administrative Patient Services Representative - CardiologySalem, MO $32,009 - $42,099 a yearThis role serves as the primary point of contact for cardiology clinics, managing communications both by phone and at the front desk with professionalism and exceptional customer service. The ideal candidate is organized, detail-oriented, and capable of multitasking efficiently in a fast-paced healthcare environment.Essential Duties and ResponsibilitiesPromptly answers and directs telephone calls.Warmly greets patients and visitors, ensuring a respectful and compassionate interaction.Effectively communicates with patients and their families, keeping them well-informed.Accurately collects and enters demographic and insurance information into the system.Maintains strict confidentiality and adheres to privacy regulations regarding patient information.Schedules appointments following established protocols.Assists patients and guardians with patient portal setup during visits.Conducts patient confirmation calls and guides patients to complete necessary registration paperwork via the portal.Demonstrates empathy and respect in all interactions.Accurately takes and processes messages in a timely manner.Updates patient demographic and other required forms at each encounter.Verifies insurance coverage and collects co-payments at the time of service.Informs patients about their financial responsibilities related to insurance coverage.Works independently, meets commitments, adapts to change, and maintains punctuality and attendance standards.EducationHigh school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.ExperiencePreferably two years of experience in a general medical office or similar healthcare setting. Equivalent customer service experience with similar responsibilities will be considered.Certification/LicenseAmerican Heart Association Basic Life Support (BLS) certification is required.Mental/Physical RequirementsRequires considerable mental focus. Physical activities include lifting up to 35 lbs., frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.Working ConditionsMedical office environment with occasional exposure to infectious diseases and potentially hostile individuals. Minimal physical discomfort expected.This position is located in a regional healthcare setting serving the Midwest area, providing vital cardiology patient services with a supportive and growth-oriented team environment.
Worksite address
salem, MO, 65560, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.