Administrative Support Assistant (CYS) (Developmental) NF-02/03

Summary

These Full-Time positions are with Parent & Outreach Services at Fort Wainwright, Alaska. A cut-off of 09/28/2026 will be used to send eligible applicants to management. Morale Welfare and Recreation Child and Youth Services (CYS) Employee Childcare Fee applicable to employees working at least 15 hours per week: First Child: 100% childcare fee discount (all CYS employees) Second and Subsequent Child: 25% childcare fee discount (all CYS employees)

Responsibilities

Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.

Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.

Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.

Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.

Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Qualifications

Eligible applicants applying by 28 September will be sent first for consideration. Additional referrals will be sent at management's request. Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment. Experience using office automation to prepare documents, manage files, and maintain records. Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook). NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. Must possess experience demonstrating customer service and business communication skills. Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases. At least 1 year experience equivalent to the next lower grade level NF-02. Highly preferred candidates will submit resumes that reflect experience utilizing automated database systems (e.g. CYMS--Child and Youth Management System) for childcare operations. Best Qualified candidates will submit resumes reflecting at least 2 of the following and may be sent first for consideration. 3 yrs of CYMS experience and 3 yrs of cash handling Classroom experience with children/youth ages birth to 12 years of age Experience utilizing CYMS or a similar child care database to include billing Experience with the planning and logistics of Community and Outreach activities/events Referrals and selections can be made at either grade.

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.