About this opportunity
Medium lists this Global Remote Customer Service Manager opportunity in town of greece, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ParcelHero is expanding internationally and seeks an experienced Customer Service Manager to lead a 50-strong remote team, elevate the customer experience, and align across CX and QA as we scale into the US and Europe.
You will drive service quality metrics, coordinate with marketing, product and technology, and introduce automation initiatives, training, and self-service content to support both consumer and business customers.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.