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Job description
Home Care Customer Service Manager
Job Locations
US-FL-WEST PALM BEACH
Requisition ID
Line of Business:
All Ways Caring HomeCare
Pay Min
USD $18.00/Hr.
Pay Max
USD $20.00/Hr.
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
Haitian-Creole Speakers encouraged to applied!
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit Follow us on Facebook and LinkedIn.
Salary Range
USD $18.00 - $20.00 / Hour
Location : Special Notice
This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.